Consequences of Poor Communication

Healthcare organizations that rely on inefficient communication workflows to exchange patient information can’t achieve patient satisfaction. They’re left with less collaborative, more disruptive processes that act as a barrier to quality care, limiting a patient’s access to their care team. These processes introduce inefficiencies, including:

• Human error in relaying accurate information to care providers
• Wasted time in connecting third-party answering services with after-hours care
• Missed critical alerts related to patient health
• Labor-intensive, manual management of paper schedules

OnPage and Telehealth

OnPage’s telehealth tool, powered by dedicated lines and live-call routing, can be implemented for many healthcare delivery scenarios. Healthcare delivery organizations (HDOs), such as small clinics and long-term care facilities, can leverage OnPage to access a large network of healthcare specialists, bridging the gap between underserved populations and their access to care.

Direct Patient-Doctor Communications

Patients or caregivers can dial one dedicated phone number to connect with on-call clinicians on a real-time call. Through the live call, callers can immediately communicate their medical needs to the appropriate physician.

Callers can also leave a callback number and/or voicemail that gets “paged” to the on-call care team. That way, care team members get more context into patients’ health conditions before returning the call.

Direct communication improves physician accessibility, patient care delivery and patient experience. It also helps address inequities and barriers to bridge gaps in access to care. Learn more by downloading the Divisions of Family Practice case study.

Divisions of Family Practice (DoFP) is a non-profit organization that works collaboratively with community and healthcare partners to enhance patient care and professional satisfaction for physicians.

Download this case study to learn how DoFP uses OnPage’s communication and collaboration platform to improve care delivery across British Columbia, Canada.

Download the case study below.