When you are an engineer on-call, you want to resolve issues as quickly as possible. A quick resolution means you get to return to your regularly scheduled life (or sleep) as soon as possible. Yet often enough, on-call schedules are muddled by poor communication tools and policies which impede a quick resolution.
Our latest whitepaper 7 Steps to Mastering On-call Scheduling looks into how teams can improve on-call scheduling by looking at:
- The importance of including alert escalations
- The need for efficient communication tools
- The part played by post-mortems in the process