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If you are an Autotask user, then OnPage is the perfect tool to accompany it. Convert service tickets from Datto’s Autotask PSA into intelligent alerts that come straight to your phone, all under one unified and integrated platform!
Dave Galioto, ECMSI
OnPage has helped to improve our on call support response time. Great product. I’d recommend it to anyone looking to bring some accountability to their alerting.
Brian Spurgeon, Vision Computer Solutions
We made the transition to Onpage this summer to drive our oncall process. We have been on the platform for close to 4 months now and 100% are satisfied with the decision to do so. The onboarding process was very simple and the OnPage technicians assisted with training and configuring the tool to meet our needs. The biggest benefit has been the extra accountability everyone now has as we can actually look at metrics for how we are providing after hours support.
Grant Lawson, Cyberian Technologies
Recently decided to drop the 3rd party afterhours service we were using and return to an in-house on-call model. This time around, we armed our techs with OnPage and it has made a huge difference. The platform was extremely easy to configure and we had live alerting setup within minutes. The escalation grouping is the primary reason that we wanted to try the platform and it has worked great. It’s also very convenient to enter a quick note into the app and have it write back to the CW ticket.
Michael Silverman, Advanced Network Products Inc.
We’ve been leveraging OnPage since August. The Connectwise integration works well. We’re leveraging it for easily flagging and escalating critical network and infrastructure issues. It’s enabled us to tightly control the types of alerts that get escalated and maximize our levels of responsiveness to our clients. Made a couple enhancement requests that were received positively and look forward to seeing them in future updates.