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How It Works: Automated Medical Answering Service

 

automated medical answering service

When patients need to reach out to a physician on a live call, OnPage automates the process and includes escalation paths.

The process begins when a patient dials a hospital’s dedicated line and is prompted to select a phone option to connect with an on-call physician on a live call. If the patient’s call is picked up, an on-call physician connects with the patient on a live call and tends to his health-related issues.

If the patient’s call is not picked up by an on-call physician, the call is directed within an escalation group, consisting of care team members. In the unlikely case that all on-call physicians do not answer, the patient is then prompted to leave a voicemail with a callback number. The voicemail is escalated within the on-call team until addressed and responded to. The process concludes with the generation of detailed OnPage reports, audit trails and status updates.

Real-Time Access

OnPage dedicated lines simplify the process for caregivers and patients to reach on-call care teams. Callers can connect with an on-call provider on a real-time phone call.

Incident Alert Management

Automation and Escalation

OnPage’s automation and escalation policy enables incoming patient calls to get routed to the physician on call. If an on-call physician does not respond, the voicemail is routed as a secure message through the same escalation and automation policy.

Incident Alert Management

Streamline After-Hour Calls

Streamline after-hours communication, allowing patients to leave a callback number and/or voicemail.

Automated Medical Answering Service

Brand Your Line With Multiple Languages

Enable business branding with personalized, automated greetings and bilingual phone trees.

Automated Medical Answering Service

OnPage and Telehealth

Telehealth, powered by OnPage’s automated medical answering service, can be adopted in various healthcare delivery scenarios. It can enable hospitals to directly access teleNeurologists in critical patient situations. In an alternate scenario, an automated medical answering service can be deployed to give patients access to a psychiatrist during after hours.

Automated Medical Answering Service

“OnPage provides a secure and easy-to-use HIPAA and HITECH-compliant platform for messaging clinical staff about sensitive PHC. It’s simple enough for the non-tech, native users in the group to access this with ease. It’s also easy to scale up and add new users to the product right at onboarding.”

 

– David T. | Mid-Market (51-1000 emp.)

New Feature: Powerful Live Call Routing Reports

Gain intelligent insights into your team’s live call routing usage with time stamps and response statuses via OnPage’s call routing reporting dashboard. The detailed, customizable reports can be exported for further analysis by managers.