What’s Incident Alert Management?
IT incident alert management defines the detection, handling and resolution of critical, time-sensitive issues. On-call engineers receive immediate notifications to address incidents promptly. Support teams can meet their service-level agreements (SLAs), achieve customer service excellence and minimize the financial impact of IT downtime.
Requirements of Incident Alert Management
Incident alert management combines the power of intelligent alerting tools, ticketing systems and monitoring solutions. Integrations allow for quick incident detection and trigger notifications to the right person on call. Support teams leverage hardware (e.g., smartphones) and software as a service (SaaS) subscriptions to simplify critical event management.
The incident management process typically includes:
1. Incident Identification, Logging and Categorization
2. Incident Notification and Escalation
3. Investigation and Diagnosis
4. Resolution and Recovery
5. Incident Closure
How Does Incident Alert Management Work?
From an incident to its resolution.
Built around the incident resolution life cycle, OnPage helps IT teams reduce downtime and costs while improving coordination and performance. Discover how OnPage’s incident alert management system automates and accelerates the critical event management process:
Step-by-Step | Incident Alert Management System