Complete Incident Alert Management System

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What’s Incident Alert Management?

In today’s digital landscape, where virtually every aspect of our lives relies on interconnected systems and services, the need for incident alert management is paramount. Critical infrastructures supporting these digital services must remain continuously available to ensure seamless operations. Incident alert management serves as the frontline defense, swiftly identifying and addressing critical issues to minimize downtime, uphold service-level agreements (SLAs), and ultimately safeguard customer satisfaction and financial stability.

OnPage Facilitates Incident Alert Management

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Revolutionize incident alert management with a comprehensive platform that empowers your team to respond swiftly and effectively to critical incidents. Its advanced alerting capabilities, seamlessly integrated with monitoring, chat apps and ticketing systems, ensure that no crucial issue goes unnoticed, enabling on-call engineers to take immediate action to resolve problems before they escalate.

Real-time notifications (high-priority alerts), combined with customizable routing based on escalation policies and on-call schedules, guarantee that the right personnel are alerted promptly, minimizing response times and maximizing uptime.

OnPage’s Role from Incident Initiation to Resolution.

Built around the incident resolution life cycle, OnPage helps IT teams reduce downtime and costs while improving coordination and performance. Discover how OnPage’s incident alert management system automates and accelerates the critical event management process:

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Step-by-Step | Incident Alert Management System

1. Incident Occurs - Integrations

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OnPage automates the alerting process, integrating any system that sends an email notification. It sits at the center of your tech ecosystem, routing critical incidents to the appropriate service owners, while also ensuring that alerts are synchronized with relevant channels in your chat apps concurrently.
2. Organize Teams - On-Call Scheduler

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OnPage users with access to the web console have an intuitive, flexible and easy-to-use on-call scheduler that can manage even the most complex employee, team and group calendar configurations. Features include the ability to organize teams into groups, define escalation orders, create schedule exceptions and create group schedules to override escalation orders.
3. Automate Notifications - Escalation Policy

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OnPage’s escalation policy ensures that if an incident is not acknowledged or resolved within a pre-determined amount of time (Escalation Interval), it will be escalated to the next user.
4. Team Gets Notified - Secure Alerting and Collaboration

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OnPage ensures secure alerting and collaboration. Its advanced alert management system actively notifies team members of critical incidents with loud, audible alerts that even override Do Not Disturb (DND) settings and silent switches on their phone app. This ensures that urgent alerts are never missed, enabling swift collaboration and resolution crucial for maintaining system uptime and performance.
5. Team Takes Action - High/Low-Priority Messaging

Once the incident team is alerted, they have the option to request for more help through the OnPage platform. They can send messages in two different formats: High-priority and low-priority alerts. OnPage’s unique ringtones and persistent alerts ensure that critical events get attention. High-priority, critical alerts can override the silent switch on all mobile devices.
6. Alert Status - Audit Trails and Message Failover Reports

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Teams can see exactly when a message is read with OnPage’s full audit trails and message logs.

In the unlikely event that a message is sent to an escalation group and does not reach anyone in the escalation group, there are additional reporting options—failover to OnPage IDs (OPIDs) and escalation failover reports, which notify managers and ensure accountability.

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Continuous Industry Success

OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!

Best Practices: Outage Communication

This eBook provides insight into some of the best practices to communicate with the incident response team, employees and stakeholders, such as customers and vendors when an incident occurs.

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