IT Incident Response and
On-Call Management

Leverage OnPage critical alerting to streamline end-to-end enterprise IT incident response. OnPage’s automated alert orchestration ensures that the right on-call engineer receives immediate notice of a critical, time-sensitive IT event.

OnPage enables IT incident response teams to:

• Automate the incident detection-to-resolution process.
• Eliminate human error.
• Reach new levels of operational efficiency to better serve stakeholders.
• Minimize the financial impact of IT downtime.

OnPage provides an end-to-end, comprehensive incident alerting solution to mitigate the impact of critical issues on your customers.

When monitoring tools (e.g., Datadog, New Relic One, Sumo Logic, etc.) and ticketing services (ServiceNow, ConnectWise, Autotask, etc.) detect customer-impacting issues, OnPage orchestrates alerts, elevating critical alerts to the relevant response team members.

Minimize infrastructure downtime and accelerate incident remediation by mobilizing response teams to critical IT incidents.

Cloud migration, combined with a distributed workforce, introduces operational complexities. Organizations must migrate to the cloud with the help of tools and services that simplify and accelerate this process.

With OnPage, teams can accelerate cloud transformation by mitigating issues that impede the migration. OnPage orchestrates alerts in real time, enabling response teams to collaborate on an issue and accelerate incident resolution.

OnPage provides out-of-the-box integrations with leading cloud monitoring tools and threat remediation services to support cloud migration.

Crisis teams need to have processes in place to keep employees safe and maintain business continuity during times of crisis. They must do three things at once:

• Assess and communicate in real time.
• Notify the right incident response team.
• Alert the wider business ecosystem.

OnPage’s platform is leveraged by teams to prioritize response to high-priority messages, drive cross-team collaboration, and keep stakeholders up to date on the situation to minimize the impact of the crisis.