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Automate IT Incident Response

Leverage OnPage critical alerting to streamline end-to-end enterprise IT incident response. OnPage’s automated alert orchestration ensures that the right on-call engineer receives immediate notice of a critical, time-sensitive IT event.

OnPage enables IT incident response teams to:

  • Automate the incident detection-to-resolution process.
  • Eliminate human error.
  • Reach new levels of operational efficiency to better serve stakeholders.
  • Minimize the financial impact of IT downtime.

IT incident response

IT incident response

Infrastructure Downtime Is Expensive

Costs associated with infrastructure downtime:

  • Average total cost of unplanned application downtime is $1.25 – $2.5 billion per year (devops.com).
  • Average hourly cost of an infrastructure failure is $100,000 per hour (appdevelopermagazine.com).
  • Average cost of a critical application failure per hour is $500K to $1M (devops.com).

Who We Help

IT Operations (ITOps)

OnPage provides an end-to-end, comprehensive incident alerting solution to mitigate the impact of critical issues on your customers.

When monitoring tools (e.g., Datadog, New Relic One, Sumo Logic, etc.) and ticketing services (ServiceNow, ConnectWise, Autotask, etc.) detect customer-impacting issues, OnPage orchestrates alerts, elevating critical alerts to the relevant response team members.

Minimize infrastructure downtime and accelerate incident remediation by mobilizing response teams to critical IT incidents.

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IT incident response

Security Operations

OnPage’s alerting and on-call management platform can be leveraged to improve security alert visibility and drive faster resolution to vulnerabilities.

OnPage sits at the center of your cybersecurity ecosystem and delivers real-time alerts to the right security operations team member—wherever they are. It further enables security and relevant IT teams to communicate and collaborate, accelerating the remediation process.

OnPage integrates with leading cybersecurity tools (CASB, Amazon CloudWatch, etc.), enabling teams to perfect their security operations with existing tools.

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Cloud Management

Cloud migration, combined with a distributed workforce, introduces operational complexities. Organizations must migrate to the cloud with the help of tools and services that simplify and accelerate this process.

With OnPage, teams can accelerate cloud transformation by mitigating issues that impede the migration. OnPage orchestrates alerts in real time, enabling response teams to collaborate on an issue and accelerate incident resolution.

OnPage provides out-of-the-box integrations with leading cloud monitoring tools and threat remediation services to support cloud migration.

IT incident response

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IT incident response

Help Desk Operations

A help desk is an essential part of an organization. Help desks maintain an employee’s productivity levels and provide immediate help to IT-related issues.

OnPage’s alerting platform acts as a central nervous system. It collects tickets from various channels, such as emails and ticketing platforms, and converts the tickets into persistent, distinguishable alerts that always reach the help desk.

OnPage also offers live-call routing with dedicated lines. Employees dial one number to get 24/7 access to the on-call engineer for a live, real-time conversation.

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Crisis Management

Crisis teams need to have processes in place to keep employees safe and maintain business continuity during times of crisis. They must do three things at once:

  • Assess and communicate in real time.
  • Notify the right incident response team.
  • Alert the wider business ecosystem.

OnPage’s platform is leveraged by teams to prioritize response to high-priority messages, drive cross-team collaboration, and keep stakeholders up to date on the situation to minimize the impact of the crisis.

IT incident response

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Trends, Best Practices and How-to Guides

Critical Incident Management

New Features for IT

Eliminate Alert Noise