OnPage makes sure high-priority tickets from HaloPSA and HaloITSM get the attention they deserve—with smart alerts, fast routing, and real-time updates across your team.
Manual follow-ups and missed alerts slow down your team. OnPage connects directly with HaloPSA to turn critical tickets into loud, persistent alerts—sent straight to the right people, on any device.
Here’s what that means for you:
No more missed tickets buried in email
Alerts go out automatically, 24/7
Escalations if no one responds
Responses sync back into HaloPSA automatically
P.S: This demo highlights just one use case. There’s even more you can unlock depending on your workflow and incident response workflows.
Whether your team responds through OnPage or in HaloPSA, updates flow both ways. Acknowledge, escalate, or resolve—and both platforms stay up to date.
OnPage alerts update the HaloPSA ticket in real-time
Ticket changes in HaloPSA update the OnPage alert
Full audit trail across both systems
Our HaloPSA integration supports multiple input and output channels to ensure every high-priority issue gets noticed.
📞 Phone call → Route to a live on-call agent/support staff powered by OnPage or auto-create a ticket
🗣️ Voicemail → Transcribed and opens a ticket → Keywords matching in HaloPSA→ Ticket triggers OnPage alert
💬 Alerting → Multimodal alerting that includes SMS, email and phone call in addition to OnPage intelligent push alerts.
🖥️ Webhook/API → Custom integrations to fit your workflow
IT teams, including Network, SecOps, End-User Management and Infra teams, as well as Managed IT Service Providers choose OnPage for the fast, reliable alerting experience they can trust—even after hours.
Alerts won’t stop until someone takes action
Escalation paths follow your on-call schedule
Works wherever your team works—mobile, Chat collaboration applications, etc
Helps meet your SLAs without burning out your team
Elevate critical alerts. Bypass phone’s DND settings and alert persistently until read.
Gain flexible, fail-safe scheduling capabilities on phone+web. Set up on-call rotations and escalation rules
Escalate alerts based on availability and urgency. Add several channels of communication for redundancy.
Enable direct access to your on-call staff via live call, voicemail, or SMS over a dedicated number.
Track incident progress in real time. Unleash trends from post incident reviews.
See what OnPage users say on trusted review platforms.
Set up a 7-day free trial of our phone app in just a few minutes.
