Cygnus: Slashing Response Time to Critical Alerts

Slashing response time to critical alerts and resolving incidents is a key issue for Managed Service Providers (MSPs). Inefficient issue resolution, limited visibility into incidents and fragmented communications lead to higher costs and customer churn.

By implementing an automated incident alert management system, Cygnus Systems quickly reduced monthly costs by 75% and grew revenues by 25% without having to hire a larger team. They also cut down response time from 30 minutes down to one minute.

Check out the case study to find out how Cygnus Systems streamlined their operations and significantly impacted business results.

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