Alert Process Automation

How do you currently receive incident notification?

Business systems and infrastructure are extensively monitored to ensure the IT infrastructure and all it’s moving parts are available 24×7 to deliver results.

Companies invest in state-of-the-art PSAs, ticketing tools, RMMs and sensor technology to make sure their systems are up-to-date, however what about incident notifications? Do you still get Email/SMS as incident notifications? Do you fall short when it comes to notifications?

Average cost per hour of enterprise server downtime worldwide in 2017 and 2018 was $301,000 and $400,000 respectively.

Still using Email or SMS to receive time-sensitive alerts?

Most monitoring  systems or ticketing systems will send off an email or SMS notification when detecting failure.  Is it enough?

Shortfall of Email or SMS notifications:

1. No escalation policies to other team members.
2. No redundancy to other notification channels.
3. No ability to schedule on-call teams.
4. No audit trail – who got it? when? was it read?
5. No reporting!