Incident Management for IoT

OnPage harnesses the power of the internet by integrating with sensor-based technology.

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OnPage + Internet of Things

According to McKinsey & Company, the number of internet of things (IoT) devices is projected to increase to 43 billion in 2023. To stay competitive, organizations need an effective way to manage these devices as they continue to grow in number and importance.

OnPage is an automated incident alert management system with integrations designed for the IoT world. Built around the incident resolution life cycle, the platform enables organizations to get the most out of their digital investments, ensuring that sensors and monitoring systems have an automated, reliable way to escalate anomalies as alerts to the right responder immediately.

Incident Management for IoT

Support for the IoT Environment

One in four companies report some level of IoT implementation. Demand for monitoring and support will continue to rise. Implementing mobile and web-based incident response technology, such as OnPage, dramatically shrinks the delta between when a problem occurs and when it is addressed. When monitors sense quality problems, respondents automatically receive an OnPage mobile alert and work to resolve the problem immediately.

Add Even More Value With OnPage Incident Management

When system anomalies and failures happen, response teams need to act quickly. To get the most out of IoT monitoring, there needs to be intelligent alerting in place. OnPage incident management for IoT fills the need through fail-safe schedules, escalations, prioritized alerts and secure, two-way messaging. Discover the true value of OnPage below.

Incident Management for IoT

OnPage allows you to get immediate alerts when inevitable system anomalies happen, so your bottom line is never adversely affected. With OnPage’s intelligent alerting tool, you’ll get audible, ALERT-UNTIL-READ technology, redundant messaging, escalation policies and audit trails to ensure maximum uptime.

With OnPage, you can:

Consolidate: Connect mission-critical systems that need to be monitored and alerted on through an API and email integration. You determine the key performance indicators (KPIs) that are important to you and OnPage takes care of the alerts.

Communicate: Communicate with individuals and groups via OnPage secure messages and persistent alerts. Response teams can enhance collaboration and break down silos without security concerns.

Automate: Use automated, rule-based algorithms to create on-call schedules and escalation policies. The OnPage scheduler never fails as it starts out “FULL.” In the event of a critical alert, and if a time slot was left empty, the entire on-call response team is notified of the incident. This ensures continuous coverage across the organization. Automating the entire incident resolution life cycle improves speed, accuracy and accountability.

Watch: OnPage for ITOps and IoT Ecosystems

Critical alerts and integration capabilities make OnPage the top choice for IT operations (ITOps) teams and IoT ecosystems. Watch the video to see how OnPage translates critical situations into audible, high-priority alerts.

OnPage Features | Incident Management for IoT

Connects to Any Device

OnPage quickly and easily replaces less reliable notifications (i.e., email and text) on any internet-ready device.

Global Coverage

OnPage is available wherever there is cellular or Wi-Fi coverage.

Always Ready

OnPage is SSAE 16-compliant and provides support and monitoring around the clock.

Tracks Every Event

The OnPage web console tracks message statuses in real time, both from the console and the app.

Trusted by Thousands

Blue chip corporations and tech organizations use OnPage for critical incident management.

Eliminates Multiple Devices

OnPage eliminates the need to carry two devices, such as a pager and mobile phone. Encrypted messages are sent from smartphones via the OnPage app.

Featured Case Studies and Integrations

Case Study: Elucigene Improves Lab Monitoring

Elucigene has been providing cost-effective solutions to clinical testing since 1994. Elucigene needed an incident management system to manage alarms triggered by their temperature monitoring system.

Elucigene chose OnPage for its effectiveness and simplicity. Elliott Northrop, a manufacturing technician describes the process:

“We have equipment in the lab that holds critical, temperate-controlled biological materials. This equipment is linked to a temperature monitoring system. I integrated OnPage with our temperature monitoring system effortlessly to get alerts to two groups: One group that handled alerts during regular hours and another for after-hours alerts.”

The OnPage platform alerts Elliott and his team when alarms indicate that temperature conditions for biological materials are not favorable. Time is of the utmost importance and a delay in tending to the temperature could result in the “death” of a biological sample. OnPage reliably handles the task and ensures the safety of the lab samples.

incident management for IoT

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ThingWorx Integration - IoT Alert Management

ThingWorx was purpose-built from the ground up for the IoT. It contains the most complete set of integrated, IoT-specific development tools and capabilities available, offering the industry’s deepest functional capabilities. With the OnPage-ThingWorx integration, companies working with IoT can ensure that sensors and monitoring systems have a reliable means to escalate anomalies as alerts to the right person immediately.

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Incident Management for IoT

incident management for IoT

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