Streamline patient-to-physician communications
By combining Amion’s scheduling solution with OnPage’s HIPAA-compliant clinical communications platform, healthcare organizations can give patients and staff instant, 24×7 access to on-call physicians while eliminating the need for operator or call center services. The solution is flexible and can be configured for healthcare organizations, departments and staff of all sizes.
Here’s how the Amion OnPage integration works:
One phone number gives patients 24x7 access to on-call physicians
Using OnPage’s dedicated lines feature, patients can call one number, hear a customized greeting (multiple languages are supported), select from a phone menu to leave a callback number and, optionally, a voicemail message, to the desired specialty or department.
The on-call physician (based on Amion’s scheduler) associated with the selected department receives an alert on her OnPage smartphone app with the callback number. If the patient left a voicemail message, it appears as an attached voice file.
Prompt responses, no missed calls - escalation features for patient peace of mind
If the on-call physician does not return the call within a pre-determined amount of time, an OnPage alert is automatically triggered to the next on-call physician. This ensures that patients always receive calls back promptly.
Communication Audit Trail and Reporting
Get instant visibility on alerts, escalations, and acknowledgment with time-stamped audit trails to ensure that each call is being managed appropriately and effectively. Reports show each call that triggered an alert, when it was created, who responded and when they responded.