For Managed IT services (MSP) and IT teams using ConnectWise as their ITSM software, OnPage offers a seamless solution that streamlines their after-hours customer support workflows. By deploying the all-new workflow, organizations gain the ability to improve their staff’s on-call life while ensuring efficient resolution of pressing client issues.
This eBook demonstrates the all-new after-hours ticketing workflow created “for an MSP client, by an MSP client”. With this workflow, OnPage’s MSP client has been able to:
- Improve incident response
- Reduce alert fatigue and on-call burnout
- Eliminate the need for third-party call centers
- Drive SLA compliance