OnPage is a cutting edge technology company and the global leader in Mobile Secure Messaging and Incident Alert Management. OnPage enables effortless and contextual digital interactions between incidents, teams, and businesses stakeholders. Built around the incident resolution lifecycle, the platform enables organizations to get the most out of their digitization investments.
Read about how Lehigh Valley Technology Company improved customer service by speeding up incident response by 300%
Many MSPs only offer 9am-5pm Monday-Friday coverage over 24×7 managed IT services. Why? More often than not, MSPs favor extending the support window, but simply don’t have the bandwidth or internal resources needed.
Dynamic Network Solutions (DNS) is a boutique MSP that needs to operate 24 x 7 to support their clients. Before bringing on OnPage, DNS had to rely on a convoluted and expensive set-up to provide customers with 24×7 service. This workflow was hard on the customer and brought DNS close to violating their SLAs.
If you want to run a 24×7 MSP, after-hours service is a fact of life! It’s not the most pleasant aspect of the job but with a few fixes, after-hours servicing can be a profitable, head-ache-free and organized enterprise.