OnPage Ironclad Scheduling

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What is On-Call?

On-call refers to the process of putting team members into after-hours or weekend call schedules, assigning them responsibility for managing incidents outside of traditional work hours.

Team members are placed into on-call rotations or an on-call schedule and respond to incidents based on when they are on call. With multiple staff members handling on-call duty, on-call management becomes much easier with effective on-call processes supported by automation. Effective on-call policies ensure that individuals share the burden equally for responding to critical incidents that occur on weekends, weeknights and holidays.

On-Call Scheduler With OnPage

Improve ROI by choosing an on-call, ironclad scheduling system that leverages the following features:

Automate alert escalations – Manage and optimize escalation policies for the on-call scheduler
Allow flexible on-call schedules – Make customizations and enable one-time manual exceptions to recurring schedules
Built-in safeguard to avoid human error – Oversight happens but not with OnPage! If a scheduled time slot is not allocated to an individual or a team, the alerts get delivered to the entire team.
Online scheduler – Real-time visibility into the most updated scheduler anytime, from anywhere
Review audit trails and track messages – Teams can see when messages were SENT, DELIVERED and READ

Error-Proof On-Call Rotations

The OnPage scheduler is fool-proof to avoid human error. In the event you left a time slot empty and a critical alert was sent at that time, the entire group will be notified.

Competitors’ solutions don’t anticipate this mistake. If the time slot is left empty, the alert is not sent, as no one is scheduled to receive it. It falls through the scheduling cracks!

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Schedule Exceptions

On-call schedule exceptions come in handy when making one-time manual adjustments to on-call recurring schedules. It enables administrators to easily create an exception to a schedule when a user is sick, has to go on a vacation, or would simply like to swap on-call periods with someone else.

Schedule Exceptions are now available on the OnPage web management console.

Override Silent Switch on iOS and DND mode

OnPage is one of the very few incident alerting services to override the silent switch on all devices. This ensures that all OnPage high-priority, critical alerts are addressed and heard regardless of one’s phone configurations or system settings.

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on call reminder

OnPage On-Call Reminders

Before an on-call shift begins, tasked persons will receive an on-call reminder alert on the OnPage app. OnPage on-call reminders prevent on-call shifts from being forgotten.

Reminders can be configured exclusively on the OnPage Enterprise Gold package! Want to learn more? Contact us!

Benefits of On-Call Automation and Alerting With OnPage

Share On-Call Responsibility

Plan ahead. Choose who gets notified. Send alerts to the right group, on the right day, at the right time.

Eradicate On-Call Burnout

Create schedules ensuring everyone gets on-call time off. You get alerts when you want – not by default.

Increase Productivity, Decrease Response Time

Well-rested, on-call team members are more likely to beat previous response times after undisturbed, on-call time off.

We’ve Made It Easy ... Really Easy!

Easy-to-use “Outlook-like” interface and interactivity. Add all the right people on the schedule and get up and running in a snap.

Ironclad

We help you avoid human error and ensure every message is delivered to a live person.

Go National or Global

Extend on-call coverage from coast to coast or around the world. Coverage in over 175 countries – to teams in any time zone.

WHITE PAPER : How To Survive Being On-Call

Discover how to improve on-call processes to achieve key performance goals while improving work-life balance. The How To Survive Being On-Call white paper highlights:

The processes that need to be set in place before an incident occurs
The best way to organize your team
Automation that leads to better workflow

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