What is a Clinical Communication and Collaboration Platform

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Clinical Communication & Collaboration

A clinical communication platform is a robust, healthcare communication software that easily integrates with existing clinical systems to enhance patient care.

It incorporates secure messaging, team collaboration, on-call scheduling, alert escalation, IT incident management and more into one user-centric system. A CC&C solution can also integrate with electronic medical records (EMR) to trigger contextual alerts (images and reports) to the care team when it detects any modification made to a patient’s medical record.

How Antiquated Pager Technology Is Holding You Back ...

Hospitals lose $8.3 billion due to reliance on inefficient pagers and ignored email messages.

Pagers cause clinicians to waste 46 minutes waiting for patient information.

37 minutes wasted per day waiting for hospital staff to respond with information necessary for the patient’s release.

Clinical Communications Platform

The Need for a Clinical Communication Platform

Modern healthcare teams require a modern healthcare communication solution to streamline clinical communication and medical workflows. In life-and-death situations, it’s critical that physicians receive immediate alerts and messages to provide patient care promptly.

OnPage is the industry’s most trusted healthcare communication platform. OnPage is more reliable and secure than traditional pagers. The system enables care teams to easily communicate and achieve maximum patient satisfaction.

Key Features to Look for in a CC&C Solution

A clinical communication and collaboration platform (CC&C) goes a step beyond just being a secure, HIPAA-compliant messaging provider. It transforms the way care teams communicate, collaborate and provide patient care. It helps strengthen care team communication, boost operational and employee efficiency, ensure reliability and security, all while delivering excellent patient care.

Key components of a CC&C platform include:

HIPAA compliant text messaging, live call routing capabilities and the ability to send contextual messages
Call and message Escalation and routing based on role and availability
Ability to override the silent switch on all devices
Real-time Audit Trails with time and date stamps for Sent, Delivered and Received messages
Ability to send Mass Notification to everyone or specific groups, and receive acknowledgment receipts
Ability to trigger notifications from OpenEMR
Create and update on-call schedule
Admin-User Secure Communication for comprehensive collaboration

COVID response

Simplify Messaging to On-Call Staff

Seamless communication with on-call care teams
Enhance your patient care by simplifying communication workflows for care teams. With OnPage, healthcare organizations can schedule clinicians on a digital scheduler and route critical notifications to the right on-call care professional.

Group Messaging Solution

Simultaneous group communications
OnPage’s group messaging allows your staff to communicate with employees in a department concurrently. For instance, a coronary care unit (CCU) charge nurse can use the OnPage app, to mobilize environmental services (EVS) to clean and sanitize high-touch areas after every patient discharge.

COVID Response

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How to Choose the Right Vendor

OnPage understands how challenging it is to evaluate a clinical communication solution, and how outcomes depend on one’s ability to work with a vendor that shares similar values.

OnPage is proud to be mentioned again in Gartner’s latest CC&C guide, recognizing the organization for its digital scheduler, audit trails, automated alerts and live call routing capabilities. Adopting OnPage is a sure way to enhance care team collaboration, communication and patient treatment.

What’s New: OpenEMR-OnPage Integration

Combine the power of patient record management with contextual, real-time alerting to bolster decision-making and improve patient care.

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“OnPage Dramatically Improved Our Clinical Communications”

“My team has replaced all individual pagers and transferred this functionality to various OnPage builds on either Android-based smartphones or iPhones. I live in Central Mass and my reception for pages was spotty using the pagers we had been using and now I actually get pages more reliably. It is also nice not to have to take a separate piece of hardware with me when I am on call for my group.”

— Christopher Welch
Systems Specialist – Boston Children’s Hospital

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FAQ
- What is clinical communication and collaboration?
  
  Clinical communication and collaboration involve seamless information exchange among healthcare professionals, fostering teamwork and leveraging digital tools to enhance patient care and outcomes.
- What does a clinical communication and collaboration solution do?
  
  Our clinical communication and collaboration solution serve as a digital nexus for healthcare professionals, promoting swift and secure information exchange. By integrating real-time messaging, task management, and collaborative tools, it streamlines workflows, fostering a cohesive and efficient healthcare ecosystem that ultimately enhances patient care.
- What are some common integrations for a clinical communication and collaboration platform?
  
  Clinical communication and collaboration platforms often integrate with Electronic Health Records (EHR) systems, allowing seamless and secure access to patient information. They may also integrate with provider scheduling systems, dispatcher tools, organization directories, call center systems, nurse call systems and other third-party tools used in healthcare. Integration with organization directory, scheduling tools, and secure messaging protocols ensures a comprehensive and interconnected communication ecosystem tailored to the specific needs of healthcare providers.
- How can my clinic/hospital choose the right clinical communication and collaboration vendor?
  
  Selecting the right clinical communication vendor is crucial for the success of your healthcare communication strategy. Consider factors such as:
  
  Integration Capabilities: Ensure the platform can seamlessly integrate with your existing systems, such as EHRs and other healthcare software.
  
  Security and Compliance: Prioritize vendors that adhere to healthcare data security standards and compliance regulations to protect patient information.
  
  User-Friendly Interface: Choose a solution with an intuitive and user-friendly interface to encourage widespread adoption among healthcare staff.
  
  Scalability: Select a vendor that can scale its solution to accommodate the growing needs of your clinic or hospital.
  
  Training and Support: Look for vendors that provide comprehensive training and ongoing support to ensure a smooth implementation process and continued success in utilizing the platform.
  
  By carefully considering these factors, you can identify a clinical communication vendor that aligns with the unique requirements of your clinic or hospital.