MSPs automate a number of processes to streamline their business. These processes can include items like recurring billing and maintenance updates to client infrastructure. However, one area that is often ignored is the alerting process.
Alerting is a critical component of incident management. While tools like ConnectWise can catalog an incident, there’s very little you can do for alerting beyond email and SMS.
This white paper aims to shed light on:
- automating alerts to ensure they go to the right person
- moving away from legacy alerting mediums like text and e-mail
- integrating alerts with automatic ticket updates
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