Critical Communication Challenges
Field staff must be quick-to-respond to service requests, work orders, and incident alerts. However, traditional communication methods like phone calls, email, SMS, and even still, pagers lead to several frustrations for field service teams including:
- Delayed Response – Important emails, texts, and pages can get buried and overlooked in cluttered inboxes.
- Fragmented Communication – Without a centralized channel for communications, field teams may be using multiple platforms resulting in scattered information and missed updates.
- On-Call Confusion – Traditional communication requires dispatchers to know exactly who is available and when to handle urgent tickets through tedious, manual procedures.
- No Accountability and Escalations – Emails, texts, and pages do not have a clear audit trail of who received, read, or responded to a message.