Managed Service Providers
Managed service providers (MSPs) are organizations that provide outsourced IT support to other organizations. They act as strategic IT advisors to their clients, providing technical expertise to their IT infrastructure issues.
As such, MSPs care about:
- Meeting service-level agreements (SLAs) to achieve maximum client satisfaction
- Scaling top-line growth while offering service differentiators such as 24×7 coverage
- Automating repetitive, manual tasks to introduce efficiencies and reduce fatigue
- Hiring and retaining top talent