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Managed Service Providers

Managed service providers (MSPs) are organizations that provide exceptional IT servicing from remote locations. Managed IT services are designed to address a client’s infrastructure issues. MSPs aim to meet service-level agreements (SLAs) to achieve maximum client satisfaction.

Deliver Fast Incident Resolution. Fortify Client Relationships.

OnPage enhances MSP workflows, guaranteeing that client issues are addressed promptly. Through powerful integrations with ticketing tools, remote monitoring and cybersecurity solutions, OnPage converts simple notifications into intelligent, high-priority alerting. This allows MSPs to obtain detailed, immediate mobile alerts for time-sensitive client issues, every time. 

Reimagining After-Hours Strategy

Reimagine your after-hours strategy with OnPage’s digital on-call scheduler and powerful alert automation capabilities.

OnPage allows MSPs to offer 24×7 servicing, a highly sought-after offering for clients. OnPage’s implementation specialists will help you deploy a workflow that fits your business requirements, enabling your organization to provide quick response to customer calls (even outside of business hours)!

Managed Service Providers

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End-to-End Incident Alert Management for Managed Service Providers

Respond to Critical Issues Before They Impact Clients

OnPage is built for modern IT organizations. OnPage’s cutting-edge technology streamlines incident response, so that clients can recover from critical IT issues quickly. With OnPage, MSPs can achieve customer service excellence and shield their clients from the financial impact of IT downtime.

Features | IT Alerting and On-Call Management

Fast-Track Your Growth With OnPage's Alerting Solution

OnPage Is Perfect for Modern Managed Service Providers

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Get More Value From Your IT Tool Stack

OnPage manages incident alerts from popular ITSM tools, monitoring systems and cybersecurity solutions! Integrate OnPage secure messaging and critical alerting with your existing systems, to ensure time-sensitive events are resolved promptly by the technicians on call. Extract full value from your digital investments by adopting a closed-loop, powerful alerting solution.

ConnectWise Manage Integration

With OnPage’s integration, MSPs can preconfigure criteria for sending out critical alerts within ConnectWise Manage, to ensure the alert management process is followed consistently and alerts are never missed.

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managed service providers

ServiceNow Integration

The OnPage integration, native to ServiceNow, takes advantage of the power of the ServiceNow platform to deliver intelligent, automated alerts to the right person, at the right time.

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Datto Autotask Integration

MSPs can initiate and manage alerts from Autotask, ensuring that alerts are automatically sent to the person on call based on customizable criteria. This level of automation and integration speeds up response to critical incidents and reduces manual errors.

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managed service providers

Amazon CloudWatch Integration

The integration enables Amazon CloudWatch to trigger OnPage high-priority, mobile notifications when it detects anomalous or critical cloud activities. The integration minimizes the time it takes to identify and respond to incidents occurring in AWS resources or applications.

Scalable Integrations

  • Modernize ITSM with OnPage’s ServiceNow integration
  • Manage ticketing and alerting from a single platform with ConnectWise Manage and Datto’s Autotask integrations
  • Enhance the IoT ecosystem with the ThingWorx integration
  • Connect the tool stack using OnPage’s API and email integrations
  • Integrate with ChatOps tools like Slack and Cisco Webex Teams (formerly known as Cisco Spark)
  • Use API and WebHooks for additional integrations

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Latest Feature Releases

Hand-Offs and On-Call Reminders

Before an on-call shift begins, tasked responders will receive an on-call reminder alert on the OnPage app. OnPage on-call reminders prevent on-call shifts from being forgotten.

managed service providers

managed service providers

Complete Administrator-User Secure Communications

System administrators can communicate with on-call users directly on OnPage’s web management console. The complete administrator-user secure communications option enhances team communications and collaboration during urgent incidents or situations.

Real-Time Ticket and SLA Updates

OnPage streamlines the incident resolution life cycle and ticketing process with its seamless, bi-directional integration with ConnectWise Manage and similar ITSM systems. Ticket statuses can be updated with a simple click of the button from the OnPage app. Incident responders have full visibility into the incident with real-time synchronization between platforms.

managed service providers

Unmatched 24×7 OnPage Support

OnPage offers 24×7 support to all IT clients, ensuring that system administrators and on-call engineers receive quality support services at any time. Users always receive immediate answers from a friendly and knowledgeable OnPage support staff.

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