Incident Management for Managed Service Providers

Managed service providers (MSPs) are organizations that provide outsourced IT support to other organizations. They act as strategic IT advisors to their clients, providing technical expertise to their IT infrastructure issues. 

As such, MSPs care about:

Meeting service-level agreements (SLAs) to achieve maximum client satisfaction

Scaling top-line growth while offering service differentiators such as 24×7 coverage

Automating repetitive, manual tasks to introduce efficiencies and reduce fatigue

Hiring and retaining top talent 

Reimagine your after-hours strategy with OnPage’s digital on-call scheduler and powerful alert automation capabilities.

Unchain on-call staff from their desk over the weekends and deliver after-hour critical alerts and off-hour support requests at their fingertips.

Enable alert delivery to the scheduled on-call resource based on pre-set parameters.

Enable delayed alert delivery for low-priority notifications triggered outside of business hours.

• Modernize ITSM with OnPage’s ServiceNow integration
• Manage ticketing and alerting from a single platform with ConnectWise Manage and Datto’s Autotask integrations
• Enhance the IoT ecosystem with the ThingWorx integration
• Monitor logs and identify abnormalities via LogDNA
• Integrate with ChatOps tools like Slack
• Connect tool stacks using OnPage’s API, webhook and email integrations
• Facilitate single sign-on (SSO) with the Okta or OneLogin integration

Deliver configurable, on-call reminder alerts before an on-call duty begins to prevent on-call shifts from being forgotten.