Easily update the original ticket with replies from the OnPage application. Updates are immediate and a thread of all replies from the OnPage application to the tickets are saved within the ticket to make the process of post-incident reporting and incident management more effective.
Real-time ticket updates at your finger tips
Incident responders now have the ability to receive full visibility into the incident and have multiple options at their fingertips. They can take action as soon as they receive a ConnectWise Manage ticket through OnPage. Assign tickets, mark tickets as “In Progress” and close a ticket within the OnPage application.
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Improve productivity while allowing ticket visibility
Using OnPage you get instant visibility and feedback on alerts. As part of your IT service management, you can track alert delivery, ticket status, and responses.
As a result, you will improve MTTR and better manage your clients’ ecosystem by decreasing service interruptions. As an organization, you will improve responsiveness to SLAs and lower your and your clients’ costs.
MSPs looking into providing a true 24×7 service to customers can do so with OnPage supporting them. Downtime issues can occur anytime and downtime issues can inflict a significant cost on a customer’s satisfaction as well as the long-term relationship between the MSP and the customer.