OnPage incident management

OnPage Supports MSPs

*NEW* OnPage Blast IT – Mass Notification – Maintaining Communication Resiliency

OnPage Blast IT - Maintaining Communication Resiliency

Effective communication during a crisis is essential to a successful operational resiliency program. OnPage’s mass notification feature enables you to quickly and easily update users before, during and following any type of potential threats or crisis events.

OnPage’s robust solutions allows you to keep your employees, vendors and clients informed of any critical situation while maintaining rock solid communications. OnPage understands that communication resiliency is of the utmost importance and has engineered solutions that mitigate fractured communications between teams and missing critical alerts.

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Real-time ticket & SLA updates

Update tickets with replies and SLA statuses

Update tickets with replies and SLA statuses

Easily update the original ticket with replies from the OnPage application. Updates are immediate and a thread of all replies from the OnPage application to the tickets are saved within the ticket to make the process of post-incident reporting and incident management more effective.

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Real-time ticket updates at your finger tips

Real-time ticket updates at your finger tips

Incident responders  now have the ability to receive full visibility into the incident and have multiple options at their fingertips. They can take action as soon as they receive a ConnectWise Manage ticket through OnPage. Assign tickets, mark tickets as “In Progress” and close a ticket within the OnPage application.

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*NEW* OnPage Empowers Dynamic Network Solutions

Dynamic Network Solutions (DNS) is a boutique MSP that needs to operate 24 x 7 to support their clients. Before bringing on OnPage, DNS had to rely on a convoluted and expensive set-up to provide customers with 24×7 service. This workflow was hard on the customer and brought DNS close to violating their SLAs.

After reviewing the costs and problems their legacy solution was causing, DNS turned to OnPage to solve their needs for after-hours alerting when customers’ technologies failed.

In this case study see how DNS benefited from rolling out OnPage as a solution:

  • Preserve their SLAs
  • Improve response time by 90%
  • Save thousands of dollars in labor costs

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OnPage Empowers Dynamic Network Solutions

*NEW* Dedicated Line + Voice Mail

With this feature organizations can eliminate the middle man and get their customers’ messages to the right person instantly!

– Provide bilingual communications or instructions to clients/customers who call your organization

– Enable business branding with personalized automated greeting

– Simplify the process for customers to reach multiple individuals/groups/departments in a business through one number

– Streamline after-hours communication with the ability for customers to leave a call back number and/or voice mail

OnPage Dedicated Line + Voice Mail

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WHITE PAPERS

Here is a selection of our most popular White Papers. For the complete catalog click here.

Improve productivity while allowing ticket visibility

Using OnPage you get instant visibility and feedback on alerts. As part of your IT service management, you can track alert delivery, ticket status, and responses.

As a result, you will improve MTTR and better manage your clients’ ecosystem by decreasing service interruptions. As an organization, you will improve responsiveness to SLAs and lower your and your clients’ costs.

CASE STUDY: Cygnus Systems grows by 25%

OnPage improves productivity while allowing ticket visibility

Integration

OnPage has ready-to-use integrations with tools such as ConnectWise, Kaseya, Veeam, Solarwinds, Nagios and more.

As long as the system sends an email, OnPage can integrate with the system and convert the message into a loud and prominent alert on your smartphone.

See it in action

CASE STUDY: Advanced Network Products – Never miss alerts

Thinking About After Hours Service?

MSPs looking into providing a true 24×7 service to customers can do so with OnPage supporting them. Downtime issues can occur anytime and downtime issues can inflict a significant cost on a customer’s satisfaction as well as the long-term relationship between the MSP and the customer.

CASE STUDY: OnPage + BVoIP supports 24×7 service 

OnPage + BVoIP supports 24×7 service

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