Managed Service Providers

Managed service providers (MSPs) are organizations that provide outsourced IT support to other organizations. They act as strategic IT advisors to their clients, providing technical expertise to their IT infrastructure issues.

As such, MSPs care about:

Meeting service-level agreements (SLAs) to achieve maximum client satisfaction
Scaling top-line growth while offering service differentiators such as 24×7 coverage
Automating repetitive, manual tasks to introduce efficiencies and reduce fatigue
Hiring and retaining top talent

Deliver Fast Incident Resolution

OnPage enhances MSP workflows, guaranteeing that client issues are addressed promptly. Through powerful integrations with ticketing tools, remote monitoring and cybersecurity solutions, OnPage converts simple notifications into intelligent, high-priority alerting. This allows MSPs to obtain detailed, immediate mobile alerts for time-sensitive client issues, every time.

Reimagining After-Hours Strategy

Reimagine your after-hours strategy with OnPage’s digital on-call scheduler and powerful alert automation capabilities.

OnPage allows MSPs to offer 24×7 servicing, a highly sought-after offering for clients. OnPage’s implementation specialists will help you deploy a workflow that fits your business requirements, enabling your organization to provide quick response to customer calls (even outside of business hours)!

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End-to-End Incident Management | Managed Service Providers

Respond to Critical Issues Before They Impact Clients

OnPage is built for modern IT organizations. OnPage’s cutting-edge technology streamlines incident response, so that clients can recover from critical IT issues quickly. With OnPage, MSPs can achieve customer service excellence and shield their clients from the financial impact of IT downtime.

OnPage Features | IT Alerting and On-Call Management

Escalation Manager

Set escalation policies and on-call schedules that match your workflow. Route alerts from popular ticketing systems, RMM and cybersecurity solutions, or use OnPage’s web management console to dispatch notifications.

Persistent Alerting

Alert on-call staff on their smartphones with loud, persistent notifications that cannot be ignored. How loud? Check out this video and hear it for yourself. OnPage high-priority alerts bypass the silent switch on all devices.

Post-Mortem Reporting

Review alert volumes, incident response distributions and workloads for data-driven decision-making. Use insights and audit trails for post-incident meetings.

Live Call Routing

Streamline after-hours communication. Allow clients to connect with an on-call technician via phone or by leaving a callback number and/or voicemail.

Fast-Track Your Growth With OnPage's Alerting Solution

Streamline Operations

Reduce downtime, cut internal costs to get greater value from current resources.

Grow Your Business

Provide new value-added services, such as 24×7 IT support, and gain new revenue streams.

Keep Your Team Motivated

Set up equitable on-call schedules with priority alerting to reduce on-call fatigue.

OnPage Is Perfect for Modern Managed Service Providers

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Get More Value From Your IT Tool Stack

OnPage manages incident alerts from popular ITSM tools, monitoring systems and cybersecurity solutions! Integrate OnPage secure messaging and critical alerting with your existing systems, to ensure time-sensitive events are resolved promptly by the technicians on call. Extract full value from your digital investments by adopting a powerful, closed-loop alerting solution.

ConnectWise Manage Integration

With this OnPage integration, MSPs can configure criteria for sending critical alerts within ConnectWise Manage. Use the OnPage-ConnectWise integration to ensure the alert management process is followed consistently and that alerts are never missed.

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ServiceNow Integration

The OnPage integration, native to ServiceNow, takes advantage of the power of the ServiceNow platform to deliver automated, intelligent alerts to the right engineer at the right time.

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Datto Autotask Integration

MSPs can initiate and manage alerts directly from the Autotask ticketing system. Ensure that alerts are automatically sent to the person on call based on customizable criteria. This level of automation and integration accelerates response to critical incidents and reduces manual errors.

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Amazon CloudWatch Integration

The integration enables Amazon CloudWatch to trigger OnPage mobile, high-priority notifications when it detects anomalous or critical cloud activities. The OnPage-CloudWatch integration minimizes the time it takes to identify and respond to incidents occurring in critical AWS resources and applications.

Scalable Integrations

Modernize ITSM with OnPage’s ServiceNow integration
Manage ticketing and alerting from a single platform with ConnectWise Manage and Datto’s Autotask integrations
Enhance the IoT ecosystem with the ThingWorx integration
Monitor logs and identify abnormalities via LogDNA
Integrate with ChatOps tools like Slack
Connect tool stacks using OnPage’s API, webhook and email integrations
Facilitate single sign-on (SSO) with the Okta or OneLogin integration

Featured Advancements and Capabilities

Hand-Offs and On-Call Reminders

Before an on-call shift begins, tasked persons will receive an on-call reminder alert on the OnPage mobile application. OnPage on-call reminders prevent on-call shifts from being forgotten. Reminders can be configured exclusively on the OnPage Enterprise Gold package.

The hand-off feature can be turned ON/OFF enterprise-wide and can be further individualized per user preferences. The system default for reminders are set to “Always Send Reminders,” “30 Minutes in Advance” to shift start, and the reminder priority is “Low.”

Real-Time Ticket and SLA Updates

OnPage streamlines the incident resolution life cycle and ticketing process with its seamless, bi-directional integration with ConnectWise Manage and similar ITSM systems. Ticket statuses can be updated with a simple click of the button from the OnPage app. Incident responders have full visibility into the incident with real-time synchronization between platforms.

Unmatched 24x7 OnPage Support

OnPage offers 24×7 support to all IT clients, ensuring that system administrators and on-call engineers receive quality support services at any time. Users always receive immediate answers from a friendly and knowledgeable OnPage support staff.

Implementation Strategy