Incident Management for Managed Service Providers

Alerting and on-call management for MSPs.
Resolve incidents faster. Fortify client relationships.

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Managed Service Providers

Managed service providers (MSPs) are organizations that provide outsourced IT support to other organizations. They act as strategic IT advisors to their clients, providing technical expertise to their IT infrastructure issues.

As such, MSPs care about:

Meeting service-level agreements (SLAs) to achieve maximum client satisfaction

Scaling top-line growth while offering service differentiators such as 24×7 coverage

Automating repetitive, manual tasks to introduce efficiencies and reduce fatigue

Hiring and retaining top talent

managed service provider working on computer

IT worker using OnPage's IT incident response platform. The image shows the digital scheduler web, a message thread on mobile, an incident alert push notification, and screenshot of the team's order of escalation.

Deliver Fast Incident Resolution

Supercharge MSP workflows with OnPage’s incident alert management to address client issues promptly.

Through powerful integrations with ticketing tools, remote monitoring and cybersecurity solutions, convert simple notifications into intelligent, high-priority alerting.

Obtain detailed, immediate mobile alerts for time-sensitive client issues, every time.

Reimagining After-Hours Strategy

Reimagine your after-hours strategy with OnPage’s digital on-call scheduler and powerful alert automation capabilities.

Unchain on-call staff from their desk over the weekends and deliver after-hour critical alerts and off-hour support requests at their fingertips.

Enable alert delivery to the scheduled on-call resource based on pre-set parameters.

Enable delayed alert delivery for low-priority notifications triggered outside of business hours.

OnPage on-call digital schedule for MSP labeled IT support after hours escalation

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End-to-End Incident Management | Managed Service Providers

Respond to Critical Issues Before They Impact Clients

OnPage is built for modern IT organizations. OnPage’s cutting-edge technology streamlines incident response, so that clients can recover from critical IT issues quickly. With OnPage, MSPs can achieve customer service excellence and shield their clients from the financial impact of IT downtime.

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OnPage Features | IT Alerting and On-Call Management

Escalation Manager

Set escalation policies and on-call schedules to mimic existing workflows. Ensure continuous coverage through OnPage’s fail-safe scheduling capability.

Phones on the OnPage application showing new message alert, message threads, and sending a message.

Persistent Alerting

Alert on-call staff via distinctive push notifications. Check out this video and hear the alert for yourself. Bypass the silent switch.

Post-Mortem Reporting

Review alert volumes, incident response distributions and workloads for data-driven decision-making. Use insights and audit trails for post-incident meetings.

Live Call Routing

Streamline after-hours communication. Allow clients to connect with an on-call technician via phone or by leaving a callback number and/or voicemail.

Fast-Track Your Growth With OnPage's Alerting Solution

Streamline Operations

Reduce downtime, cut internal costs to get greater value from current resources.

Grow Your Business

Provide new value-added services, such as 24×7 IT support, and gain new revenue streams.

Keep Your Team Motivated

Set up equitable on-call schedules with priority alerting to reduce on-call fatigue.

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OnPage Is Perfect for Modern Managed Service Providers

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Get More Value From Your IT Tool Stack

OnPage manages incident alerts from popular ITSM tools, monitoring systems and cybersecurity solutions! Integrate OnPage secure messaging and critical alerting with your existing systems, to ensure time-sensitive events are resolved promptly by the technicians on call. Extract full value from your digital investments by adopting a powerful, closed-loop alerting solution.

Scalable Integrations

Modernize ITSM with OnPage’s ServiceNow integration
Manage ticketing and alerting from a single platform with ConnectWise Manage and Datto’s Autotask integrations
Enhance the IoT ecosystem with the ThingWorx integration
Monitor logs and identify abnormalities via LogDNA
Integrate with ChatOps tools like Slack
Connect tool stacks using OnPage’s API, webhook and email integrations
Facilitate single sign-on (SSO) with the Okta or OneLogin integration

OnPage integrations listed in grid format including Slack, ConnectWise, webhooks, thingworx, DataDog, logz,io, okta, dynatrace, Kaseya, Microsoft Azure, AWS, ServiceNow, Nagios, logdna, Site24x7, Zendesk, etc.

Featured Advancements and Capabilities

Hand-Offs and On-Call Reminders

Deliver configurable, on-call reminder alerts before an on-call duty begins to prevent on-call shifts from being forgotten.

OnPage screenshot showing a message that says "You are scheduled to be #1 in the on-call rotation starting in 30 minutes. Your oncall shift is from 13:00 PM EDT to 21:30 PM EDT."

Real-Time Ticket and SLA Updates

Streamline the incident resolution life cycle and ticketing process with OnPage’s seamless, bi-directional integration with ConnectWise Manage and similar ITSM systems.

OnPage screenshot showing that an OnPage alert was triggered by an incident ticket through OnPage's seamless, bi-directional integration with ConnectWise Manage and similar ITSM systems.

Trends, Best Practices and How-to Guides

MSP Resource Library

Lehigh Valley Technology

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Cygnus Systems

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Maximize Revenue

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Continuous Industry Success

OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!