Managed service providers (MSPs) are organizations that provide outsourced IT support to other organizations. They act as strategic IT advisors to their clients, providing technical expertise to their IT infrastructure issues.
As such, MSPs care about:
Meeting service-level agreements (SLAs) to achieve maximum client satisfaction
Scaling top-line growth while offering service differentiators such as 24×7 coverage
Automating repetitive, manual tasks to introduce efficiencies and reduce fatigue
Hiring and retaining top talent
Deliver Fast Incident Resolution
Supercharge MSP workflows with OnPage’s incident alert management to address client issues promptly.
Throughpowerful integrations with ticketing tools, remote monitoring and cybersecurity solutions, convert simple notifications into intelligent, high-priority alerting.
Obtain detailed, immediate mobile alerts for time-sensitive client issues, every time.
Reimagining After-Hours Strategy
Reimagine your after-hours strategy with OnPage’s digital on-call scheduler and powerful alert automation capabilities.
Unchain on-call staff from their desk over the weekends and deliver after-hour critical alerts and off-hour support requests at their fingertips.
Enable alert delivery to the scheduled on-call resource based on pre-set parameters.
Enable delayed alert delivery for low-priority notifications triggered outside of business hours.
End-to-End Incident Management | Managed Service Providers
Respond to Critical Issues Before They Impact Clients
OnPage is built for modern IT organizations. OnPage’s cutting-edge technology streamlines incident response, so that clients can recover from critical IT issues quickly. With OnPage, MSPs can achieve customer service excellence and shield their clients from the financial impact of IT downtime.
OnPage Is Perfect for Modern Managed Service Providers
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Get More Value From YourIT Tool Stack
OnPage manages incident alerts from popular ITSM tools, monitoring systems and cybersecurity solutions! Integrate OnPage secure messaging and critical alerting with your existing systems, to ensure time-sensitive events are resolved promptly by the technicians on call. Extract full value from your digital investments by adopting a powerful, closed-loop alerting solution.
Modernize ITSM with OnPage’s ServiceNow integration
Manage ticketing and alerting from a single platform with ConnectWise Manage and Datto’s Autotask integrations
Enhance the IoT ecosystem with the ThingWorx integration
Monitor logs and identify abnormalities via LogDNA
Integrate with ChatOps tools like Slack
Connect tool stacks using OnPage’s API, webhook and email integrations
Facilitate single sign-on (SSO) with the Okta or OneLogin integration
Deliver configurable, on-call reminder alerts before an on-call duty begins to prevent on-call shifts from being forgotten.
Real-Time Ticket and SLA Updates
Streamline the incident resolution life cycle and ticketing process with OnPage’s seamless, bi-directional integration with ConnectWise Manage and similar ITSM systems.
Unmatched 24x7 OnPage Support
OnPage offers 24×7 support to all IT clients, ensuring that system administrators and on-call engineers receive quality support services at any time. Users always receive immediate answers from a friendly and knowledgeable OnPage support staff.
OnPage integration with ConnectWise Manage is easy, quick and flexible. Contacts, rosters and escalation groups are all simple to create and manage. This has added another level to our tech teams response capabilities for client monitoring alerts. Support, if it is needed, are fast and professional. Great product and company.
– Andrew C., Bremmar
I like how the system overrides the volume setting on your phone. I get emails and text messages through the night, so I turned down my notifications, but I have missed some of our client’s emergency calls. So I had to keep the volume up on my notifications. With OnPage, I can turn everything down, even the ringer, and still get notified of an emergency call.