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Healthcare Messaging APP - Definition

A  Healthcare Messaging APP is an application that physicians, nurses and hospital employees use to exchange patient protected health information (PHI) who are being treated by the facility or clinic. A Healthcare Messaging APP has to be be HIPAA-compliant and must be employed when healthcare employees send messages that contain identifying patient information.

Failure to use a Healthcare Messaging APP when sending messages to colleagues that contain PHI can constitute a HIPAA fine. Indeed, HIPAA officials have cited health facilities for exchanging protected patient information that was neither encrypted nor password protected. If and when a HIPAA fine is instituted, the fine can reach several million dollars.

The mandate to protect patient privacy was set into effect by Congress with the 1996 Health Insurance Portability and Accountability Act (HIPAA) that decreed the importance of maintaining patient privacy and ensured its protection.

Since 2013, HIPAA compliant messaging has gained even more importance as the 2013 legislation increased privacy and security protection for individuals’ personal health. The legislation also increased the penalty for breaches and penalties for noncompliance based on the level of negligence, with a maximum penalty of $1.5 million per violation.

Since that time, hospitals have also increasingly realized that exchange of PHI via pagers risks a HIPAA violation and could incur a significant fine. By exchanging PHI via pagers and not through a Healthcare Messaging APP, the patient information can be accessed by unauthorized third parties and be used to defraud patients and their healthcare providers.

Today, healthcare institutions are moving towards a Healthcare Messaging APP that provides secure messaging and upholds the mandates of HIPAA.

HIPAA-compliant texting app

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Healthcare Messaging APP and HIPAA Compliance

Use of a Healthcare Messaging APP that is HIPAA complaint is required when the physician or nurse sends a text or message containing patient information, care instructions or other relevant patient information. When this type of patient information is sent, the content of the message must be both secure and encrypted.

When hospitals and clinics introduce Healthcare Messaging APP into their organization, they must maintain reasonable and appropriate administrative, technical and physical safeguards for protecting e-PHI. The Department of Health and Human Services further spells this out when it states that organizations must:

  • Ensure the confidentiality, integrity, and availability of all electronic protected health information which is created, received, maintained or transmitted.
  • Protect against any reasonably anticipated threats or hazards to the security or integrity of this information.
  • Protect against any reasonably anticipated uses or disclosures of this information.
  • Have a method for remote wipe of patient information from the HIPAA-compliant messaging app if the app is lost or stolen
  • Ensure compliance by users of the information.

OnPage HIPAA-compliant console

Healthcare Messaging APP for hospitals and clinics

  • The OnPage  Healthcare Messaging APP enables healthcare providers to easily communicate via encrypted and secure text communication with their employees as well as each other.
  • Create and manage escalation policies
  • OnPage, intelligent alerts cut through the noise by bringing critical alerts to the forefront and continuing for up to 8 hours until acknowledged.
  • Audit Trails allow you to track messages with SENT, DELIVERED and READ receipts.
  • Every group gets their preferred, on-call rotation with on-call scheduling for multiple individuals without limitation to location.
  • Add images and voice attachments to your text messages to convey more information, allowing for more informed decisions.
  • Mute OnPage when you are off duty and do not want to receive alerts.
  • Ability to remotely wipe sensitive patient information

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Download our e-book on 8 HIPAA Compliant Messaging Myths Dispelled

When healthcare personnel embrace HIPAA-compliant messaging, their offices will see benefits such as improved security of patient information, better patient outcomes and stronger communications.

Our whitepaper The Benefits of HIPAA-Compliant Messaging looks into these advantages as well as investigating details such as:

  • Why pagers are insufficient
  • What is required for HIPAA-compliant messaging
  • Further advantages of HIPAA-compliant messaging

8 HIPAA-compliant messaging myths dispelled

Miguel A. Cano, MD, FACOG
Adventist Health Center

Susan E. Moynihan, MD
North Shore Physicians Group

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