Prior to OnPage, many answering services relied on pagers to notify their clients of critical issues. This engendered delays in the speed and quality of service for clients. OnPage ensures immediate receipt of critical messages, ensuring the right message gets to the right person at the right time, every time.
OnPage offers secure messages to allow answering services to send encrypted, meaningful information to their clients. Messages are not just numbers but rather contain useful information on customers’ needs or conditions. Messages can contain image and voice attachments to provide further information into an incident.
OnPage integrates audit trail feedback into the answering service’s software. The OnPage console instantly displays the information for dispatchers and answering services to enable more efficient communication. The tight integration offers significant value for the customer with real-time message status updates and secure transmission of message data.
Answering services can enable meaningful and secure messaging for clients. Alerts are sent to the user’s smartphone as a persistent notification lasting for up to eight hours until the message is responded to. With OnPage, it is impossible to miss critical, important messages. Improve response time to critical situations and no longer depend on legacy technology.
