2019 Incident Management Trends Infographic

The 2019 Incident Management Trends infographic is based on a survey of IT and MSP professionals conducted by OnPage in February-March 2019.

Findings in this report include:

• IT and MSP top challenges
• Ticketing platform usage
• Number of critical incidents reported in the last 12 months
• Approaches to incident management communications
• Time to response metrics

Find out how your incident management processes and results compare to those of your colleagues. Download your copy of the infographic today.