The 2019 Incident Management Trends infographic is based on a survey of IT and MSP professionals conducted by OnPage in February-March 2019.
Findings in this report include:
- IT and MSP top challenges
- Ticketing platform usage
- Number of critical incidents reported in the last 12 months
- Approaches to incident management communications
- Time to response metrics
Find out how your incident management processes and results compare to those of your colleagues. Download your copy of the infographic today.