The 2019 Incident Management Trends infographic is based on a survey of IT and MSP professionals conducted by OnPage in February-March 2019.

Findings in this report include:

  • IT and MSP top challenges
  • Ticketing platform usage
  • Number of critical incidents reported in the last 12 months
  • Approaches to incident management communications
  • Time to response metrics

Find out how your incident management processes and results compare to those of your colleagues. Download your copy of the infographic today.