In the modern digital landscape, organizations face insurmountable pressure to accelerate software delivery and react to changing customer preferences. The DevOps methodology is designed for this rapid innovation. As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery.
A DevOps engineer acts as a liaison between the development and operations teams, focusing on making software development cycles streamlined and predictable.
End-to-End Incident Alert Management for DevOps Teams
Mobilize code owners when a code breaks and deliver reliable applications at scale
OnPage is built for the DevOps teams. The OnPage system for DevOps alerting and on-call management sits at the center of your software development lifecycle, managing the distribution of alerts to the right on-call team member, wherever they are.
OnPage benefits for DevOps teams include:
Automation
Triage and contain code issues by automating the alert distribution and collaboration process between DevOps team members and other engineers.
Maximize collective knowledge
Maximize collective knowledge of DevOps engineers through inclusive communication and collaboration to maintain alignment, velocity and quality.
Single-pane visibility into alerts
Get a single-pane view into all critical alerts originating from DevOps technology stack. Better manage the incident and improve situational awareness.
Improved accountability
The OnPage system offers performance reports to keep DevOps members accountable for their on-call responsibilities. DevOps leaders can gain instant visibility into their team’s alert response through the OnPage reporting dashboard. They can also use reporting to ensure that alerts are equitably distributed across the DevOps team and that no team member is unfairly exposed to burnout.
OnPage Alert Management for DevOps
The DevOps practice hinges on software engineers assuming full ownership of codebases, from development to production and operations. When codes break, or high-risk actions are detected in supporting infrastructures, engineers spring into action, taking measures to minimize service disruption.
OnPage accelerates the incident resolution process. To achieve this, it elevates the urgency of incidents to the right team and expands the visibility throughout the entire development lifecycle.
When a monitoring service detects an incident, it automatically triggers a high-priority alert on the OnPage mobile application. OnPage’s patented “Alert-Until-Read” technology overrides the mute switch on all smartphone devices. This ensures that critical alerts reach the right on-call engineer at the right time. OnPage notifies the responder in real time using alerting policies, routing rules and digital on-call schedules.
Plug & Play with Any DevOps System via Email, Webhooks and Custom APIs
OnPage extends the capabilities of DevOps tools across security platforms,monitoring systems, ITSM tools and more! These powerful integrations help mobilize the right teams in real time while empowering DevOps engineers with the collaboration tools they need to resolve service issues quickly.
Benefits | How Alert Management Drives Innovation
Embracing Automation
Maximize investments in your various DevOps technology stacks and respond to any degradation in the customer experience quickly and automatically. OnPage’s alerting tool aggregates and parses notifications originating from various sources, and it distributes these alerts to the right teams in real time. Eliminate toil arising from “non-value adding” activities and shorten the incident resolution time by embracing automation.
Drive full-service ownership to scale growth
Facilitate full-service ownership from start to finish by enabling code owners to receive alerts when their codes experience issues. Mobilize the right teams into action and encourage collaboration within team members. Reduce inefficiencies caused due to friction, silos and handoffs.
Unleash data-driven decision making
Gain access to detailed incident reports via the web management console to uncover workflow inefficiencies and issues that frequently occur. Review incident progress, including when an alert was sent, delivered, read and escalated – all under a single pane of glass (SPOG) – improving your engineer’s accountability, transparency, employee morale and responsiveness.
Features | Gain Capabilities To Hit SLO Targets Consistently
Frictionless On-Call Management
Streamline the process of adding DevOps members to the on-call schedule. Establish escalation policies and routing rules to automatically escalate incidents to the right on-call staff. Democratize the process of schedule creation, knowing there is continuous, error-free coverage when schedules are populated incorrectly. Introduce accountability to the process and ensure that employees take ownership of their actions while provisioning them with full control.
Unleash the Power of Data
Harness the power of data and gain powerful insights from it. Gain real-time views into the incident resolution progress and response times. After an issue is resolved, access detailed incident reports and uncover potential gaps in incident handling. Take the guesswork out of decision-making with increased visibility into a team’s performance across the incident lifecycle.
