OnPage: Escalation and Critical Messaging
OnPage is perfect for critical messaging, with powerful features to set up escalation workflows.
> Configurable escalation policies
> Two-way messaging with rich content and attachments
> Contact sync-up
> One monthly fee covers unlimited global messaging
> Secure, encrypted communication
> Remote data wipe of sensitive information
> Repeated alert delivery
Check out our comparison page to see OnPage side-by-side with email and pager communication.
What is an Escalation Policy?
Alert escalation ensures that if a major incident is not acknowledged or resolved within a pre-determined amount of time, it will be escalated to the correct user(s). You can customize who you want to receive the alert, the amount of time to wait before escalating to the next user(s) and which user(s) the alert should be escalated to.
When is it useful? Imagine that you have an on-call team, monitoring critical systems. In the event of an incident, an alert is sent out either by a fellow team member or one of the monitoring tools connected to the hundreds of end points being monitored. If this alert is not acknowledged, what happens to it? OnPage solves this common problem, ensuring that critical alerts are not missed. They get escalated until there’s a response.
The OnPage scheduler organizes on-call teams and is pre-configured according to the team’s escalation and failover policies, automating the alert process and reducing human error.
Creating Escalation Group
In this video, learn how OnPage allows administrators to create escalation groups on its cutting-edge web management console and modify escalation orders if there’s a change in on-call resource availability.