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What’s Zendesk?

Zendesk is an intelligent, automated ticketing system that is designed to accelerate ticket resolution time. The system, in combination with machine-learning capabilities, provides suggestions to agents in managing and resolving recurring incidents. Zendesk provides real-time visibility into an event across IT operations (ITOps) teams, DevOps staff and more.

How the Integration Works

 

Zendesk Integration

Integration Benefits

OnPage’s latest integration enhances ticketing system capabilities.

Through the integration, incident response teams can:

  • Automate the critical event alerting process
  • Transform tickets into intelligent alerts that reach the right people at the right time
  • Facilitate cross-team communication and collaboration
  • Improve incident response and accelerate event remediation

Access OnPage’s integration document to learn how to configure the latest integration.