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Schedule Change Log

OnPage’s fail-safe scheduling system democratizes the schedule creation process, allowing authorized users to make changes to their schedule when life happens. The Schedule Change Log introduces accountability to the process and ensures that employees take ownership of their actions.

With the Schedule Change Log option, organizations gain complete visibility into all the changes made to on-call schedules. The report provides comprehensive information on who made scheduling changes with timestamps.

change log

Desktop Notifications

When mobile users reply to an OnPage message, the dispatcher will now receive real-time, immediate desktop notifications. Desktop notifications ensure that dispatchers never miss replies from on-call responders even when they are on a different tab or have navigated to another website.

Schedule Time Zones

Allow administrators to select a time zone before the creation of schedules. Benefits include the ability to create schedules in different time zones other than yours, and users in any time zone can view and edit schedules.

SMS Add-On for Dedicated Lines

Customers now can directly communicate with on-call persons and teams in an organization through SMS messaging. SMS messages get routed via on-call schedules and escalation policies, and they get automatically delivered to the right on-call team member as an OnPage alert notification. The SMS add-on for OnPage Dedicated Lines is available for organizations across all industries.

Single Sign-On Integrations

Get a unified view into all your apps, logins and devices on a secure identity cloud and facilitate single sign-on (SSO) for SaaS-based applications. Start accessing your OnPage enterprise dashboard from your Okta or OneLogin account. Users require an enterprise-level subscription to Okta or OneLogin SSO and must have admin-level access to OnPage.

OneLogin integrationOkta integration

OnPage New Features

Delay Notifications

OnPage now allows administrators to configure Delay Notifications on the on-call web management console. When a Delay Notification schedule is active, OnPage queues all messages that are sent during specified times or “delay hours.” These messages are only delivered to users at the end of the Delay Notification schedule.

Report Console Message Notes

The OnPage reporting console now allows users to compose incident notes. Transcribe what occurred during the incident and detail when critical events were resolved. OnPage message notes are fully downloadable and perfect for post-incident analysis.

OnPage New Features

OnPage New Features

On-Call Schedule Exceptions

On-Call Schedule Exceptions come in handy when a user needs to switch on-call times with another user for a specific time frame or when a system administrator wants to make an exception to a recurring schedule for a date range. At the end of the Schedule Exception, the original schedule reverts to its initial setup.

Dynatrace Integration

The integration combines the power of Dynatrace’s cloud monitoring capabilities with OnPage’s critical alerting application. When Dynatrace detects problems in cloud infrastructures, it automatically triggers an OnPage mobile alert to ensure that issues are immediately resolved by the right people.

OnPage New Features

Two-Factor Authentication on Management Console

 

OnPage New Features

Two-factor authentication adds a layer of security when you log in to an OnPage account. Authentication requires you to log in with a password and an additional security measure (e.g., a security code that is delivered to your login email address). Administrators may set the system to authenticate the login account on each login, every eight hours, or once per day. The two-step login process prevents up to 98 percent of phishing attacks.

Amazon CloudWatch Integration

The Amazon CloudWatch integration triggers OnPage mobile alerts when CloudWatch detects anomalous or critical cloud activities. The integration is designed to minimize the time it takes to identify and respond to incidents occurring in AWS resources.

OnPage New Features

on call reminder

Hand-Offs and On-Call Reminders

Before an on-call shift begins, tasked persons will receive an on-call reminder alert on the OnPage app. On-Call Reminders prevent on-call shifts from being forgotten. Reminders can be configured exclusively with the OnPage Enterprise Gold package.

The Hand-Off feature can be turned ON/OFF enterprise-wide and can be further individualized per user preferences. The system default for reminders are set to “Always Send Reminders,” “30 Minutes in Advance to shift start,” and the reminder priority is “Low.”

 

Override Silent Switch and DND on iOS

With software release version 7.4, OnPage is now one of the very few incident alerting services to override the silent switch and Do Not Disturb (DND) mode on iOS devices. This functionality is already available on Android and was long-awaited on iOS. Ensure that all OnPage critical alerts are addressed and heard regardless of one’s iOS configurations or system settings.

OnPage New Features

Administrator-User Secure Communications

System administrators can communicate with on-call users directly on OnPage’s web management console. The complete administrator-user secure communications option enhances response team collaboration during urgent incidents or situations.

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