The OnPage reporting console now allows users to compose incident notes. Transcribe what occurred during the incident and detail when critical events were resolved. OnPage message notes are fully downloadable and perfect for post-incident analysis.
On-Call Schedule Exceptions
On-call schedule exception comes in handy when a user needs to switch on-call times with another user for a specific time frame or when a system administrator wants to make exception to a recurring schedule for a date range. At the end of the schedule exception, the original schedule reverts back.
The integration combines the power of Dynatrace’s cloud monitoring capabilities with OnPage critical, high-priority alerts. When Dynatrace detects problems in cloud infrastructures, it will automatically trigger an OnPage mobile alert to ensure the issues are resolved promptly.
Just Released: Two-Factor Authentication on Management Console
Two-factor authentication adds a layer of security when you log in to an OnPage account. Authentication requires you to log in with a password and an additional security measure (e.g., a security code that is delivered to your login email address). Administrators may set the system to authenticate the login account on each login, every eight hours, or once per day. This two-step login process prevents up to 98 percent of phishing attacks.
Amazon CloudWatch Integration
The integration enables Amazon CloudWatch to trigger OnPage high-priority, mobile notifications, when it detects anomalous or critical cloud activities. The integration minimizes the time it takes to identify and respond to incidents occurring in AWS resources or applications.
Hand-Offs and On-Call Reminders
Before an on-call shift begins, tasked persons will receive an on-call reminder alert on the OnPage app. OnPage on-call reminders prevent on-call shifts from being forgotten.
The hand-off feature can be turned ON/OFF enterprise-wide and can be further individualized per user preferences. The system default for reminders are set to “Always Send Reminders,” “30 Minutes in Advance” to shift start, and the reminder priority is “Low.”
Reminders can be configured exclusively on the OnPage Enterprise Gold package! Want to learn more? Contact us!
Advancements: BlastIT Mass Notification Console
The latest features enhance the mass notification process, ensuring that the urgent message is broadcasted to the right groups and individuals promptly.
BlastIT advancements include:
Composing a message to address specific individuals rather than a department
Prompts to verify that the BlastIT message was sent successfully
Creating a complete members details (e.g., country, zip code, state and more)
Adding capabilities to search for members based on specific search criteria (e.g., city, street, state, name and more)
Importing and exporting members or departments from a .CSV file
Combine the power of patient record management with contextual, real-time alerting to bolster decision-making and improve patient care.
Override Silent Switch on iOS and DND mode
With software release version 7.4, OnPage is now one of the very few incident alerting services to override the silent switch on iOS and Do Not Disturb (DND) mode. This functionality is already available on Android and was long-awaited on iOS. The latest software release ensures that all OnPage high-priority, critical alerts are addressed and heard regardless of one’s iOS configurations or system settings.
Gain intelligent insights into your team’s live call routing usage with time stamps and response statuses with OnPage’s reporting dashboard for Live Call Routing. The customizable reports can be exported for further analysis by managers.
We are pleased to announce a refreshed UI to the OnPage dashboard. The new, modern interface incorporates enhancements that make the interactions intuitive, without compromising the efficacy of intelligence reporting. The advanced dashboard provides a detailed snapshot of responder activities and message statistics.
System administrators can communicate with on-call users directly on OnPage’s web management console. The complete administrator-user secure communications option enhances team communications and collaboration during urgent incidents or situations.
OnPage’s incident alert management system is integrated into Datto’s Autotask PSA, a leading IT business management platform that incorporates service desk and other core MSP functions. The integration leverages Autotask’s advanced ticketing capabilities by converting service tickets into intelligent alerts, all under one pane of glass.
The new ServiceNow integration is easy to set up, use and manage, all through the ServiceNow dashboard. Admins walk through simple steps via the ServiceNow Guided Tour to sync up the apps and add incident alert management to the ServiceNow platform. This includes the ability to initiate and manage OnPage users and OnPage escalation teams from the ServiceNow dashboard. All audit trails of message status and ticket progress are automatically updated in the ticket.
In addition, users have the ability to mass-notify non-OnPage users such as their employees or customers from the ServiceNow dashboard via OnPage’s BlastIT solution.
With this new OnPage app feature, users can collaborate with colleagues just like in a chat app. They can even “reply all” to messages so the entire incident team sees the message. A backed up audit trail for complete information on the message status is included. Available for Android and iOS devices.
OnPage BlastIT: Mass Notification for Emergency and Crisis Management
OnPage’s mass notification feature enables administrators to quickly and easily update users before, during and following any type of potential threats or crisis events.
OnPage allows companies to keep their employees, vendors and clients informed of any critical situation while maintaining rock-solid communications.
Designed to visually represent which contacts are “online,” “offline” and on “Do-Not-Page” mode, this feature keeps users informed on who is available during critical situations.
This not only makes collaboration easy, but is also helpful during times when a user is supposed to get alerted but are either offline or have set the app to Do-Not-Page mode.
It also ensures accountability because users can see that the person being alerted is definitely online and should be available for a response. This feature is available on Android devices; the iOS version is coming soon.
Live Call Routing Features
With these features, organizations can eliminate the middle man and connect callers with the right on-call person instantly. Options include:
Welcome customers or patients with a custom, branded greeting. Greeting personalization is available for each department and person, too
Provide customers or patients with instructions on how they can reach the department/person they want. Bilingual phone menu and greeting options are also available
Live call routing: Let customers or patients reach scheduled, on-call teams instantaneously without having to dial another number. All they need to know is one number which gets them to the right person/department who is on call
Provide after-hours live communications, or the ability to leave a call back number and/or voicemail
OnPage streamlines the incident resolution life-cycle and ticketing process with a seamless ConnectWise Manage integration. New features include:
Update tickets from within the OnPage application. OnPage eliminates the need for multiple processes and allows MSP incident responders to update the status of a ticket with the simple click of a button on their OnPage application from the mobile device
Add notes to tickets though the OnPage application. Updates are immediate and a thread of all replies from the OnPage application to the tickets are saved within the ticket to make the process of post-incident reporting and incident management more effective
Manage stakeholders with the Email Gateway. OnPage instantaneously creates a connection between the client, the ticket created in ConnectWise Manage and the incident responder using OnPage. This enables MSP’s clients to communicate with the responder by using the email gateway
Automate alerts from voicemail-initiated tickets. ConnectWise Manage transforms a simple voicemail into a ConnectWise Manage ticket. OnPage further enhances this feature by making the ticket actionable and adding a priority level
Amion Integration: On-Call Scheduling for Healthcare
Amion’s popular scheduling solution is now integrated with OnPage’s call routing features. Healthcare organizations can now give patients and staff instant, 24×7 access to on-call physicians while eliminating the need (and costs!) for operator or call center services.