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November 24, 2020 | by Daniel Villacorta
Call routing

3 Ways How Live Call Routing Increases Care Team Efficiency

Hospitals require a solution to streamline after-hours communication between patients and medical professionals. Exceptional after-hours care helps enhance the patient experience in critical situations.  In this blog, we’ll discuss the importance of dedicated lines and after-hour live calls. What Is Live Call Routing? Live call routing is an efficient and automated way to enhance after-hours … Continued

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November 6, 2020 | by OnPage Corporation
event noise reduction

Zen Your Life With IT Event Noise Reduction

IT incident responders have been inundated with alerts since the start of the COVID-19 pandemic. These engineers must dig through their messages to collect and respond to real alerts for real critical events. This process wastes time and prolongs incident response. The objective is to focus on IT event noise reduction to recognize and resolve … Continued

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October 28, 2020 | by OnPage Corporation
Infrastructure Monitoring

Infrastructure Monitoring With Amazon CloudWatch and OnPage Integration

Digitalization of business has transformed the world and its industries. Software that upkeep digital initiatives are no longer categorized as a support function. Rather, they are integral to every business process. Modern organizations require infrastructure monitoring tools to detect anomalies and alerting systems to automate remediation processes. Today, Amazon CloudWatch is widely used to detect … Continued

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October 2, 2020 | by OnPage Corporation
technology adoption

Introducing New Technology to Skeptical Care Providers

In the following years, U.S. industries are poised to experience a changing of the guard. The majority of baby boomers will retire in the next decade. Their roles will be taken over by millennials (Generation Y), a digitally native generation that is familiar with modern technology. Generation Y must develop empathy and prepare for the … Continued

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August 31, 2020 | by OnPage Corporation
incident management process

Incident Management Process: 5 Steps to Effective Resolution

An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident.  Incident management processes are used across many industries, and incidents can include anything from … Continued

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August 14, 2020 | by OnPage Corporation
Effective Communication Between Healthcare Professionals

Effective Communication Between Healthcare Professionals – Best Practices

Effective communication between healthcare professionals is critical for timely and effective operations. In a modern healthcare environment, communication technologies are critical for connecting healthcare professionals with other caretakers and healthcare entities, ensuring the best, most effective, immediate care to patients. This article examines the impact of technology on effective communication between healthcare professionals, and how … Continued

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August 7, 2020 | by Ritika Bramhe
EHR integration

Make Informed Care Decisions With an EHR and Communication Tool Integration

Electronic health records (EHR) are real-time patient health record systems made to securely share patient information with authorized users. Users include those in medical labs, imaging facilities, pharmacies and emergency departments. Essentially, EHRs provide medical information to everyone involved in the patient-care continuum. OnPage continuously explores new ways to expand its value and enhance healthcare … Continued

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August 5, 2020 | by Christopher Gonzalez
incident management system

Top Five Reasons Why Companies Are Choosing OnPage Over Competitors

OnPage’s intelligent incident management system is the alerting solution of choice for industry-leading organizations. Since the beginning, companies have invested in the OnPage system for its advanced capabilities, out-of-the-box integrations and unmatched 24/7 customer support.  Though we can provide a comprehensive view into OnPage’s competitive advantage, here are the top five reasons why customers continue … Continued

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July 29, 2020 | by Ritika Bramhe
australia pgers

Australia’s Department of Health Suffers PHI Breach Due to Pagers

In an unprecedented incident that has left medical authorities in Western Australia (WA) in disbelief, a local teenager has been found to be the mastermind behind a massive data breach. The breach intercepted thousands of names, phone numbers and communications between doctors responding to the COVID-19 crisis from their pagers. This is an unfortunate incident … Continued

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July 23, 2020 | by Ritika Bramhe
on call scheduling

On-Call Scheduling: Building a Winning On-Call Schedule for Your Team

On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer … Continued

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