Blog
How Threat Intelligence Can Improve Your Security
A new cyberattack occurs roughly every 39 seconds. Each of these attacks leaves behind a variety of evidence, including IP addresses, log events and malicious files. This evidence can be incredibly valuable to security teams but only if it’s analyzed and placed in context. There is simply too much attack data from too many sources … Continued
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Six Healthcare Trends in 2020
In the ever-changing healthcare industry, hospitals or treatment centers continue to experience an upswing in technology innovation and adoption. Tech innovation in healthcare equates to quick response times and maximum patient satisfaction. At its core, new technology and processes are built to streamline healthcare workflows, ensuring that patient issues are always addressed. In this post, … Continued
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Strategies to Tackle Crisis Communication in Medical Practices
Crisis situations in the healthcare industry have a greater magnitude than crisis in other industries, owing to the nature of the customers and the stakeholders that get churned up in the middle of it. For hospitals and medical practices, the pressure can be overwhelming, especially because their clients – the patients – trust them to … Continued
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The Role of Live Event Notifications in Your Incident Response Plan
According to a study from the University of Maryland, a hacking attack occurs every 39 seconds. During a quick coffee break, your systems could be attacked up to a dozen times. Depending on how your alerts are set up, you might miss a dozen or more notifications. Missed or delayed alerts, and the resulting slow … Continued
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OnPage Celebrates Successful Year
OnPage welcomes the new year with open arms. Though the team is excited for the new decade, we’d like to look back at our organizational growth and success in 2019. The previous year consisted of several Gartner mentions and the release of innovative, new OnPage capabilities. This post discusses and provides detail into these notable … Continued
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Five IT Trends to Look Forward to in 2020
New Year’s Eve marks the transition into a new decade, beginning with personal resolutions and expectations for 2020. Much is the same in the IT industry, as support teams expect to adopt trending technologies to reduce their mean time to repair (MTTR) and improve incident resolution. This post will provide an in-depth look into five … Continued
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Gartner Publishes New Report: Six Smart Steps to ITSM Tools
Information technology service management (ITSM) tools streamline and regulate how IT services are delivered. ITSM tools include help-desk (e.g., ConnectWise Manage and ServiceNow) and monitoring software, providing smart ticketing capabilities and live system statuses, respectively. Unfortunately, Gartner Research reports that organizations tend to overbuy ITSM tools beyond their needs. For instance, organizations purchase unnecessary capabilities … Continued
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Horizontal Innovation and Healthcare: Order vs. Chaos
Horizontal innovation refers to the inculcation of technological advancements in different industries and domains of human life. When we imagine how these life-changing technologies are poised to change our lives, at the beginning of their adoption curve, the future is somewhat filled with hopes and fears. Statisticians and logicians have shown their support for the … Continued
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OnPage Mentioned in Gartner’s Clinical Communication and Collaboration Guide 2019
Gartner Research provides insight into the healthcare industry, recommending robust clinical communication and collaboration (CC&C) solutions or technologies. OnPage is mentioned in Gartner’s latest CC&C guide, recognizing the organization for its digital scheduler, audit trails, automated alerts and live call routing capabilities. At its core, Gartner recommends OnPage to organizations looking to streamline clinical workflows … Continued
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Importance of 24×7 Communications in a Legal Setting
At OnPage, we communicate and interact with legal practices, understanding how their needs are changing, while helping them transform their operations. Through these conversations, we learned that an increasing number of practices look to transition to 24×7 after-hour communications, allowing potential and existing clients to reach legal practitioners (i.e., lawyers) at any time. With 24×7 … Continued
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