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May 7, 2021 | by Ritika Bramhe
provider and patient

OnPage Recognized in Gartner’s Latest Report on CC&C Systems

Gartner’s latest “Quick Answer” report discusses how clinical communication and collaboration (CC&C) systems can enhance pandemic-related provider and patient engagement. Modern healthcare delivery organizations (HDO) invest in CC&C solutions to simplify communication among care teams consisting of physicians, nurses and critical support personnel. The OnPage team is pleased to be recognized as a vendor in … Continued

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May 6, 2021 | by Ritika Bramhe

OnPage Showcased as One of Massachusetts’ Top Messaging and Communication Companies

Cutting-edge messaging systems simplify communication and collaboration for organizations with complex communication needs. These systems are equipped with secure mobile messaging and a full suite of automation capabilities that can route notifications and voice calls across on-call teams. These platforms simplify on-call management through digital on-call schedules and escalation policies.  TANews is a fast-growing, global … Continued

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April 29, 2021 | by Christopher Gonzalez
Automated Incident Management

4 Major Capabilities of Automated Incident Management

Automated incident management ensures that critical events are detected, addressed and resolved in a fast, efficient manner. Automation allows incident management tools to integrate with each other and fosters instant communication across the systems. Automation tears down barriers across IT operations (ITOps) teams and ensures all departments are on the same page. Teams gain full … Continued

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April 6, 2021 | by OnPage Corporation
shift left security

Shifting Security Left: Tools and Best Practices

What Is Shift Left Security? Software development pipelines typically cycle through key four processes—design, development, testing and software or update releases. Traditional pipelines perform quality and security tests only after completing the development phase.  Since there is no such thing as a perfect code, there are always issues to fix. However, if significant architectural changes … Continued

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April 2, 2021 | by Ritika Bramhe
SOC

Strategies to Reduce Alert Fatigue in Your SOC Team

In a SOC (security operations center), alerts originating from hundreds of systems compete to get attention. What ensues is a security analyst’s battle to beat alert fatigue while effectively defending their organization from cybersecurity threats.  Alert fatigue is a major challenge faced by security operations center (SOC) teams. The stakes are even higher since they … Continued

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March 31, 2021 | by Christopher Gonzalez
Patient Churn

Four Ways to Reduce Patient Churn in Healthcare

Maximum patient satisfaction is achieved through an organization’s ability to provide effective and timely care. Healthcare staff realize that poor clinical care leads to dissatisfaction, frustration and ultimately, patient churn. To reduce patient churn, hospitals must focus on what matters the most—effective care team communication, collaboration and decision making. Patient loyalty and positive word of … Continued

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March 22, 2021 | by Ritika Bramhe
untitled design 9

What’s New: Improvements to On-Call Schedule Exceptions

We’re excited to present a feature update to the OnPage platform. The new update will bring more flexibility and resiliency to a team’s on-call management workflow. With the new scheduling capabilities, OnPage system administrators can create exceptions to configured, recurring on-call schedules. Latest Advancement : Updated Schedule Exceptions In July 2020, we had released an … Continued

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March 5, 2021 | by Ritika Bramhe
IT trends

IT Trends You Don’t Want to Miss

The COVID pandemic has redefined the workplace and accelerated the process of digitization for many. Organizations are migrating to systems that are flexible, distributed and resilient.   Per Gartner, IT spending will reach $3.9 trillion worldwide in 2021. IT teams will be channeling investments into enterprise software as remote work becomes essential. Systems that support remote … Continued

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March 4, 2021 | by Christopher Gonzalez
OnPage Customer Support

Using OnPage to Deliver Exceptional Customer Support

The OnPage Customer Support team consists of knowledgeable, friendly technicians that offer 24/7 assistance. Support recognizes the importance of client relationships and always aims to achieve maximum customer satisfaction. The OnPage incident management system is at the center of Support’s quality service delivery. OnPage triggers instant, critical mobile alerts to technicians whenever customer-initiated tickets are … Continued

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February 19, 2021 | by Christopher Gonzalez
New office

Hello, OnPage’s New Office!

After nearly 10 years at our old workspace, the OnPage team is moving to a spacious, modern office located just minutes outside of downtown Boston. Though it is difficult to say goodbye to our old office, the move is a clear indication of our growth in the incident management and clinical communications space.  OnPage’s physical … Continued

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