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How Patient-Centered Care Improves Patient Outcomes
The patient-centered care (PCC) model enhances the way providers interact with patients during the care delivery process. Clinicians that show compassion and empathy toward patients are more likely to achieve meaningful, positive doctor-patient relationships. Indeed, care teams that prioritize PCC have a proven approach to improving patient satisfaction and increasing patient retention. Though healthcare organizations … Continued
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From Metrics to Valuable Insights: Incident Post-Mortem Reports
IT organizations, such as managed service providers (MSPs), deploy incident alerting and on-call management solutions to accelerate software delivery and ensure seamless customer experiences. Incident alert management platforms orchestrate the distribution of alerts to ensure that technicians continue to maintain system uptime and minimize service disruptions. Key features of a solid incident alert management platform … Continued
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3 Things to Consider When Investing in On-Call Scheduling Software
On-call scheduling software modernizes the way healthcare administrators assign responsibilities to care team members. The software helps create an equitable workforce among care teams and eliminates manual errors during the on-call scheduling process. Administrators can set up digital schedules to contact the right clinicians at the right time. This ensures that on-call providers quickly resolve … Continued
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Divisions of Family Practice Adopts OnPage to Enhance Clinical Communication
Effective healthcare communication requires proper software and processes to ensure that the right person receives timely messages. Unfortunately, Divisions of Family Practice (DoFP), a large community-based network of physicians located in British Columbia, Canada, relied on a third-party answering service to connect long-term care facilities (LTCFs) with on-call providers. This ineffective communication process resulted in … Continued
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Best Practices to Reduce DevOps Burnout
As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery. However, the DevOps methodology fails if it does not address the issue of DevOps burnout. In this post, we’ll uncover strategies that DevOps teams can use to better … Continued
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Midwifery Care Communities Trust OnPage
The OnPage clinical communication and collaboration (CC&C) system is universally adopted by midwifery care communities across the United States and Canada. OnPage is proud to provide a real-time, secure collaboration platform that allows midwives to improve patient experience. This article examines the continued widespread adoption and implementation of OnPage’s industry-leading CC&C system by midwifery care … Continued
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10 Most Dangerous New Malware and Security Threats in 2021
Cyberthreats including malware, viruses, and other security hazards are constantly evolving and becoming more dangerous and harder to detect. This makes it quite difficult to keep your data and information protected nowadays. Unless you are sure that you are absolutely protected, which is wishful thinking, you remain at risk of attacks by the latest strains … Continued
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Essential Tools for Site Reliability Engineers
Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover five leading tools that SREs can use to drive the reliability and stability of … Continued
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How to Structure an IT Help Desk
Managed service providers (MSPs) need an IT help desk to address and answer the technical questions of clients. In the modern MSP environment, the IT help desk is the primary source of contact between customers and knowledgeable, responsive support personnel. Successful help desks are customer oriented and encourage clients to report IT incidents when they … Continued
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7 Best IT Monitoring Tools and Software of 2021
Monitoring tools, also known as observability solutions, are designed to track the status of critical IT applications, networks, infrastructures, websites and more. The best IT monitoring tools quickly detect problems in resources and alert the right respondents to resolve the critical issues. Response teams use observability solutions to gain real-time insights into resource availability, stability … Continued
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