Blog

September 15, 2017 | by Orlee Berlove

OnPage On the Road

Where in the world is OnPage? It feels like we’re part of the chorus in a Willy Nelson song these days since we’re On the road again so many times over the upcoming weeks. Unfortunately, we won’t have a funky VW bus to ferry us about. We’ve traded the bus in for airline tickets and … Continued

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September 14, 2017 | by Orlee Berlove

IT outage communications

Are you prepared for an IT Outage? In the past 4 weeks, the southern United States has experienced significant damage from the ravages of hurricane Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at less intensity such as a tropical storm, the results can take the … Continued

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September 13, 2017 | by Shawn Lazarus

OnPage Report: Improving clinical communications reduces healthcare inefficiency

Efficiency is more than just an adjective when it comes to healthcare. It can come with significant consequences. In a healthcare context, lacking efficiency spells patient waiting time at best and significant delays in care delivery or death at worse. As such, improving delivery and efficiency of healthcare must be a major priority of providers … Continued

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September 8, 2017 | by Orlee Berlove

SLAs and ITOps Modernization

How to modernize SLAs and ITOps  “Tell me how you will measure me and I will tell you how I will behave.” Dr. Eliyahu Goldrat – The Goal Digital transformation will come from increased investments in technology. But, at the same time, it will also come from increased scrutiny and commitment to quality of the … Continued

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August 31, 2017 | by Orlee Berlove

SaaS: The New MSP Paradigm

SaaS for MSPs SaaS for MSPs? Oftentimes, SaaS and MSPs are presented as competing solutions. Should an end user adopt a solution where they implement and manage multiple cloud-based softwares on their own? Should the company hire an MSP to manage their multiple SaaS deployments to maintain updates and integrations? In reality though, SaaS management … Continued

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August 28, 2017 | by Shawn Lazarus

OnPage: Unified clinical communications for care teams

Gone are the days when a patient could go into a healthcare facility and only see one physician from start to finish. Today, care teams are replacing the traditional approach to healthcare. These newer models are more patient-centered and include “Teamlets ” and “Family Team Care ” as part of their approach. In order for … Continued

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August 28, 2017 | by Orlee Berlove

DevOpsDays Boston 2017

DevOpsDays Boston 2017 Conference Highlights how Devops Matures OnPage is proud to be a Gold Sponsor at DevOps Days Boston 2017 taking place at the Cyclorama on September 18th  and 19th.  If you’re attending, please stop by booth 11 and get one of our cool give aways and enter to win one of the many prizes we’re … Continued

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August 24, 2017 | by Orlee Berlove

ITSM Modernizing

ITSM Modernization IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly. To be clear, modernization does not mean stepping away from SLAs or DevOps. Instead, modernization means bringing on automation of key IT … Continued

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August 23, 2017 | by Shawn Lazarus

MSP Service Level Agreement To Improving Customer Retention

Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued

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August 23, 2017 | by Shawn Lazarus

OnPage Report: The impact of not securing healthcare communications

Recent data from the Journal of Hospital Medicine[1] highlights the battle for secure healthcare communications. Unfortunately, the battle is not progressing as well as one could hope. The statistics cited in the Journal’s July 2017 publication cite the following statistics: Almost 80% of clinicians continue to use pagers. It is the most commonly used technology by hospital-based … Continued

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