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Achieving Maximum Patient Satisfaction Through Effective Clinical Communications
Judit Sharon, CEO and founder of OnPage Corporation, sits down with Healthcare Innovation to discuss how advanced, effective clinical communication systems help teams achieve ultimate patient satisfaction. How has the landscape around time-sensitive communications between and among clinicians and others in patient care delivery, evolved in the past few years? Sharon: “For decades, care teams … Continued
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Oracle’s Cerner Acquisition Will Drive Smarter Care Decisions
Oracle is gearing up to execute the largest deal in its history by agreeing to purchase Cerner, a leading electronic health record (EHR) vendor, for $28.3 billion. The Cerner acquisition is slated to be an all-cash deal of $95 per share and is expected to be completed early next year. Acquisition Background Cerner is a … Continued
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OnPage Redefines On-Call Management With Digital Fail-Safe Scheduling
OnPage Corporation Provides a Flexible, Error-Free Way to Democratize On-Call Schedule Creation for Response Teams WALTHAM, Mass., Dec. 16, 2021 — OnPage Corporation, a Boston-based incident management company, today announced the addition of new fail-safe capabilities to its digital on-call scheduler. Fail-safe scheduling delivers continuous, error-free coverage when schedules are populated incorrectly, and it automatically notifies … Continued
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Uncovering the Importance of Mean Time Between Failures
In the IT world, application service providers (ASPs) build customer trust by ensuring the continuous, uninterrupted availability of their services and software. Service availability allows customers to operate normally and generate revenue without being directly impacted by their providers’ system failures. Though providers work to ensure system uptime, they are often challenged by unexpected technical … Continued
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Reimagining Retail Incident Response for the Holidays
The holiday season is here, and global retailers are prepared for the biggest retail event of the year. The decrease in new COVID-19 cases, coupled with a rise in vaccination rates, provides a glimmer of hope for shoppers looking to spend for friends and family. Holiday spending is expected to break previous records this year, … Continued
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4 IT Challenges Addressed by OnPage Automated Alerting
IT organizations are challenged with delivering quick, effective resolution to customers’ database, hardware or software downtime issues. Contractually binding service-level agreements (SLAs) place further pressure on IT engineers to accelerate incident resolution time and minimize downtime. Though engineers are obligated to meet their SLAs, they are unable to do so without the help of an … Continued
read moreOnPage Integrates With Single Sign-On Solutions to Improve Secure Authentication
OnPage Incident Alert Management Enables Secure Access to Its System via Okta and OneLogin SSO WALTHAM, Mass., Nov. 3, 2021 — OnPage Corporation, a Boston-based incident management company, today announced the availability of new integrations with leading single sign-on (SSO) solutions Okta and OneLogin. The latest integrations allow for a secure authentication process when … Continued
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Strategies to Reduce Hospital Readmission Rates
The Centers for Medicare & Medicaid Services (CMS) scrutinizes hospital readmission rates across the U.S. each year, and it levies financial penalties on organizations that overshoot acceptable hospital readmission rates. As healthcare systems across the country embark on a journey to introduce patient-centric models to their organizations, they must align their resources with ever-changing regulations … Continued
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How Patient-Centered Care Improves Patient Outcomes
The patient-centered care (PCC) model enhances the way providers interact with patients during the care delivery process. Clinicians that show compassion and empathy toward patients are more likely to achieve meaningful, positive doctor-patient relationships. Indeed, care teams that prioritize PCC have a proven approach to improving patient satisfaction and increasing patient retention. Though healthcare organizations … Continued
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From Metrics to Valuable Insights: Incident Post-Mortem Reports
IT organizations, such as managed service providers (MSPs), deploy incident alerting and on-call management solutions to accelerate software delivery and ensure seamless customer experiences. Incident alert management platforms orchestrate the distribution of alerts to ensure that technicians continue to maintain system uptime and minimize service disruptions. Key features of a solid incident alert management platform … Continued
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