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How Helpdesks Facilitate Major Incident Management
Helpdesks serve as the initial line of defense for IT incidents, responsible for facilitating incident management, including logging, categorizing, and prioritizing incidents. In the event of a major incident, the helpdesk plays a crucial role in escalating the incident to the appropriate major incident management (MIM) team. The success of this process relies on the … Continued
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7 Types of Incident Response Tools
What Are Incident Response Tools and Why Are They Important? Incident response tools are software applications or platforms designed to assist security teams in identifying, managing, and resolving cybersecurity incidents. Incident response is a crucial part of an organization’s cybersecurity strategy, making it possible to detect threats, analyze vulnerabilities, respond to attacks, and recover from … Continued
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Why Incident Management is an Essential Part of Risk Management
In any operation or activity, unforeseen happenings can derail progress. The job of a good manager is to try their best to make the hitherto unforeseen visible and planned for. It’s all too easy to find yourself reacting to occurrences that can throw you and the company into turmoil, with frantic fixing on the back … Continued
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Time to Upgrade? Why Traditional Pagers Are No Longer Enough
When it comes to time-sensitive events, instant, reliable communication is key. In the past, pagers were relied on for quick communications as they allowed people to communicate on the go and without access to a landline. But today, the availability of cellphones has made the portability of communication devices a standard feature, and communication technology … Continued
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Managing Incidents in Energy and Utility Companies
The Need for Incident Management Several challenges impact customers and operations of utilities and energy companies, including aging infrastructure, cybersecurity threats, inclement weather, operational failures and transmission interruptions. These challenges can cause prolonged service disruptions, potentially leading to customer attrition and irreversible damage to businesses. Responding quickly and efficiently to incidents is critical to minimize … Continued
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Top 5 Managed Detection and Response Services and How to Choose
What Is Managed Detection and Response (MDR)? Managed Detection and Response (MDR) is an approach to cybersecurity that combines advanced technologies, skilled analysts, and a proactive response process to detect, investigate, and remediate cyber threats. MDR is typically delivered as a service by a third-party provider and includes a range of security capabilities, such as … Continued
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5 Tips to Improve Network Security Monitoring
Optimizing network security monitoring requires pursuing continuous improvement. Even when people have monitoring tools or processes, it’s always advisable to identify weak spots and look for ways to reduce or eliminate them. Here are five options to consider. 1. Build a Digital Twin A digital twin is an exact digital replica of a physical asset … Continued
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How to Ace Your First On-Call Rotation
If you are a new IT professional or manage a young team of IT staff, you know it too well how intimidating it is to be assigned to an on-call rotation for the first time. You might be asking yourself questions such as, “Will an outage or breach unfold? Will I sleep through an alert? … Continued
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Top 5 Tools for SRE 2023 (Updated)
Top 5 tools for SRE – Introduction Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover the top 5 tools for SRE that … Continued
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What Is IT Mapping and How Can it Prevent the Next Production Incident?
IT infrastructure mapping is the process of creating a visual topology of a network infrastructure. This mapping process helps understand the geographic and interactive layout of a network, which applications depend on. Using infrastructure mapping for troubleshooting, you can quickly understand the relationship between application issues and hardware issues. An IT infrastructure diagram can contain … Continued
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