Blog

August 23, 2017 | by Shawn Lazarus

MSP Service Level Agreement To Improving Customer Retention

Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued

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August 23, 2017 | by Shawn Lazarus

OnPage Report: The impact of not securing healthcare communications

Recent data from the Journal of Hospital Medicine[1] highlights the battle for secure healthcare communications. Unfortunately, the battle is not progressing as well as one could hope. The statistics cited in the Journal’s July 2017 publication cite the following statistics: Almost 80% of clinicians continue to use pagers. It is the most commonly used technology by hospital-based … Continued

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August 17, 2017 | by Orlee Berlove

True cost of breached patient data

 Data breaches highlights why we need secure messaging for doctors Statistics published by the Journal of Hospital Medicine in July 2017 show that despite the persistent campaign to educate the healthcare community about the problematic nature of pagers  and unsecured messaging, both continue to be popular technologies. According to the Journal: Almost 80% of clinicians continue to … Continued

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August 16, 2017 | by Shawn Lazarus

OnPage | A Tour of The Incident Alert Management Platform

OnPage is the industry leading Mobile Critical Messaging and Incident Alert Management System. Built around the incident resolution lifecycle, the platform enables organizations to get the most out of their digitization investments, ensuring that sensors and monitoring systems have a reliable means to escalate abnormality alerts to the right person immediately. OnPage’s escalation policies, redundancies, … Continued

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August 16, 2017 | by Shawn Lazarus

OnPage introduces it’s ServiceNow Integration 

ServiceNow IT Service Management ServiceNow ITSM software gives you a powerful platform for managing ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation. And since it’s built on an enterprise IT cloud platform, no infrastructure is required. ServiceNow ITSM is available to companies of all sizes. ServiceNow: … Continued

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August 15, 2017 | by Joe Beck

MSP Report: The OnPage + ConnectWise Manage Integration Update

OnPage announced its collaboration with ConnectWise in 2015. Since that time, OnPage has seen MSP customers flock to the integration to solve many of their incident alert management needs.  Over the past few weeks, OnPage has begun to unveil its enhanced ConnectWise Manage integration. The update enables incident responders to have much greater control over … Continued

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August 15, 2017 | by Shawn Lazarus

OnPage can help your team fight IT downtime

Proper IT management requires proper incident management. Otherwise, you court Murphy’s law at your peril. In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime, lasting short periods to … Continued

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August 10, 2017 | by Orlee Berlove

OnPage is in the TOP TEN for Best Healthcare Messaging App!

Voted Top Health Information App! Medical Technology Schools lists OnPage as one of the 10 most useful healthcare messaging apps. According to the article, OnPage: [C]ombines the function of a phone and messaging service with HIPAA-compliant security for a fantastic communication model in any healthcare setting. Healthcare is increasing realizing the penalties it pays by … Continued

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August 9, 2017 | by Orlee Berlove

DevOps Trends 2017

Given the frequency with which IT discusses DevOps trends and developments, one could believe that the community has universally adopted its tenets and lessons. However, recent studies show that less than 5% of teams have adopted the precepts of DevOps exclusively and just over 50% said a quarter to half of their development groups have … Continued

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August 9, 2017 | by Shawn Lazarus

OnPage + ConnectWise Manage: The Dynamic Duo

OnPage and ConnectWise Manage have been helping MSPs for the past 2 years with faster incident resolution and improved response times. We’ve put together a whimsical e-book that walks you through the best way to use OnPage and ConnectWise Manage together to tackle: costs incurred from a lack of workflow automation slow response times and … Continued

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