Blog
Popular Mass Notification Solutions Used in Schools
OnPage BlastIT is a mass notification system that allows organizations to enhance their crisis communications. It streamlines communication in emergency situations, ensuring that critical, urgent alerts are never missed. Additionally, BlastIT allows organizations to improve mass messaging operations by 30- to-40 percent. Here, I’ll highlight BlastIT’s features and how they outweigh competitor functionalities. BlastIT: Helping … Continued
read more
Importance of After-Hour Response Teams
Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits. In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client. Scenario: … Continued
read more
eCommerce Leader Adopts OnPage
The world’s largest eCommerce site adopts OnPage to streamline its operations and workflows. This news showcases OnPage’s continuous growth in the business-to-business (B2B) space, providing a reliable and secure critical alerting solution for different use cases. In this blog post, I’ll be discussing how the eCommerce juggernaut leverages OnPage’s live call routing capabilities to enhance … Continued
read more
Patient Record Retention: Tips for Compliance and Protection
With the implementation of electronic health records (EHRs) into practices, patient experience has improved, among other advancements at the point of care. These include better access to patient records and highly efficient care delivery. While these are some significant benefits, some practices experience certain drawbacks too, such as temporary slowdown of processes during EHR transition … Continued
read more
How Threat Intelligence Can Improve Your Security
A new cyberattack occurs roughly every 39 seconds. Each of these attacks leaves behind a variety of evidence, including IP addresses, log events and malicious files. This evidence can be incredibly valuable to security teams but only if it’s analyzed and placed in context. There is simply too much attack data from too many sources … Continued
read more
Six Healthcare Trends in 2020
In the ever-changing healthcare industry, hospitals or treatment centers continue to experience an upswing in technology innovation and adoption. Tech innovation in healthcare equates to quick response times and maximum patient satisfaction. At its core, new technology and processes are built to streamline healthcare workflows, ensuring that patient issues are always addressed. In this post, … Continued
read more
Strategies to Tackle Crisis Communication in Medical Practices
Crisis situations in the healthcare industry have a greater magnitude than crisis in other industries, owing to the nature of the customers and the stakeholders that get churned up in the middle of it. For hospitals and medical practices, the pressure can be overwhelming, especially because their clients – the patients – trust them to … Continued
read more
The Role of Live Event Notifications in Your Incident Response Plan
According to a study from the University of Maryland, a hacking attack occurs every 39 seconds. During a quick coffee break, your systems could be attacked up to a dozen times. Depending on how your alerts are set up, you might miss a dozen or more notifications. Missed or delayed alerts, and the resulting slow … Continued
read more
OnPage Celebrates Successful Year
OnPage welcomes the new year with open arms. Though the team is excited for the new decade, we’d like to look back at our organizational growth and success in 2019. The previous year consisted of several Gartner mentions and the release of innovative, new OnPage capabilities. This post discusses and provides detail into these notable … Continued
read more
Five IT Trends to Look Forward to in 2020
New Year’s Eve marks the transition into a new decade, beginning with personal resolutions and expectations for 2020. Much is the same in the IT industry, as support teams expect to adopt trending technologies to reduce their mean time to repair (MTTR) and improve incident resolution. This post will provide an in-depth look into five … Continued
read more