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April 21, 2017 | by OnPage

How to enhance Cisco Spark with critical alerting

Cisco Spark is Cisco’s tool for enabling team based collaborations through the creation of virtual meeting rooms. Cisco Spark brings together chat, voice calls, video meetings and file sharing. While Cisco’s tool competes in a field against well-known tools like Cisco Spark and HipChat, Cisco has found ways to differentiate itself through its inclusion of … Continued

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April 21, 2017 | by OnPage

Use secure messaging to improve your hospital’s workflow

Studying the impediments to effective hospital workflow is at the top of the agenda for many hospital administrators’ lists. This is because inefficiencies are costly. One of the major contributors to these inefficiencies is insecure text messaging. In fact, over $11 billion is wasted each year due to the inefficiency of pagers and the lack … Continued

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April 20, 2017 | by OnPage

ConnectWise Tips for MSPs

In order to be competitive and achieve long-term success MSPs need to attain complete control and transparency in its processes. They need to make sure that every incident, no matter how chaotic can be controlled with tried and tested processes. The only way to do this is to learn from past experiences. ConnectWise is a … Continued

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April 20, 2017 | by OnPage

Cisco Tropo integration – A dedicated line to OnPage

Use a Cisco Tropo integration with OnPage to create a dedicated phone What is an OnPage-Cisco Tropo dedicated line? OnPage’s built-in critical messaging is great at providing customers with the mechanisms to communicate with their team members and colleagues through rich notifications. However we at OnPage thought we could improve on to the user experience by … Continued

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April 13, 2017 | by OnPage

On-call paging survival guide

Being unavailable when your client experiences a technology service disruption can cost your client time, money and business. In fact, according to a 2012 study by Aberdeen Research Group, just one hour of downtime can cost a small business $6,900! In addition, it may cause significant damage to your own business’s reputation. Here are just … Continued

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April 13, 2017 | by OnPage

9 Questions to Ask Before Adopting Secure Text Messaging For Healthcare

Which secure texting solutions questions should you ask? A report from 2016 noted that as many as 90 percent of hospitals still use pagers. The reasons for continued use of pagers vary from hospital to hospital yet they boil down to the following three points: Cost – alternative technologies would be expensive Technology changes – … Continued

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April 6, 2017 | by OnPage

Automate alert management through ConnectWise

5 Ways to automate alert management in ConnectWise MSPs automate a lot of processes to streamline their business. These processes include items like recurring billing and maintenance updates to client infrastructure. However, one area that needs automation but is often ignored is the alerting process. Alerting is a critical component of incident management. While you … Continued

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April 5, 2017 | by OnPage

8 HIPAA Compliant Text Messaging Myths Dispelled

In 2016, almost 85%  of physicians and hospital personnel reported that they brought their personal smartphones to work. At the same time, Accellion also reported that 68% of healthcare security breaches were due to the loss or theft of personal mobile devices or files. These two statistics have led some healthcare institutions to conclude that … Continued

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March 30, 2017 | by OnPage

Smartphones vs. Pagers: 5 Reasons Doctors Should Switch

Smartphones vs. pagers As healthcare becomes increasingly enmeshed in the digital world, it serves as an important question to ask why some doctors and officials are still wedded to pagers. Outside of medicine, there are few institutions as attached to pager technology. In medicine, about 85 percent (1) of hospitals still rely on pagers for … Continued

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March 30, 2017 | by OnPage

5 Steps to better after-hours MSP support

The habits of highly effective MSP At OnPage, we spend a lot of time speaking to MSPs and learning about the growth of IT services. There is an increasing realization by businesses that having the right firewall, endpoint security and monitoring tool is not a job that small businesses can or should attempt to purchase on their … Continued

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