Blog
MSP Service Level Agreement To Improving Customer Retention
Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued
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OnPage Report: The impact of not securing healthcare communications
Recent data from the Journal of Hospital Medicine[1] highlights the battle for secure healthcare communications. Unfortunately, the battle is not progressing as well as one could hope. The statistics cited in the Journal’s July 2017 publication cite the following statistics: Almost 80% of clinicians continue to use pagers. It is the most commonly used technology by hospital-based … Continued
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True cost of breached patient data
Data breaches highlights why we need secure messaging for doctors Statistics published by the Journal of Hospital Medicine in July 2017 show that despite the persistent campaign to educate the healthcare community about the problematic nature of pagers and unsecured messaging, both continue to be popular technologies. According to the Journal: Almost 80% of clinicians continue to … Continued
read moreOnPage | A Tour of The Incident Alert Management Platform
OnPage is the industry leading Mobile Critical Messaging and Incident Alert Management System. Built around the incident resolution lifecycle, the platform enables organizations to get the most out of their digitization investments, ensuring that sensors and monitoring systems have a reliable means to escalate abnormality alerts to the right person immediately. OnPage’s escalation policies, redundancies, … Continued
read moreOnPage introduces it’s ServiceNow Integration
ServiceNow IT Service Management ServiceNow ITSM software gives you a powerful platform for managing ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation. And since it’s built on an enterprise IT cloud platform, no infrastructure is required. ServiceNow ITSM is available to companies of all sizes. ServiceNow: … Continued
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MSP Report: The OnPage + ConnectWise Manage Integration Update
OnPage announced its collaboration with ConnectWise in 2015. Since that time, OnPage has seen MSP customers flock to the integration to solve many of their incident alert management needs. Over the past few weeks, OnPage has begun to unveil its enhanced ConnectWise Manage integration. The update enables incident responders to have much greater control over … Continued
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OnPage can help your team fight IT downtime
Proper IT management requires proper incident management. Otherwise, you court Murphy’s law at your peril. In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime, lasting short periods to … Continued
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OnPage is in the TOP TEN for Best Healthcare Messaging App!
Voted Top Health Information App! Medical Technology Schools lists OnPage as one of the 10 most useful healthcare messaging apps. According to the article, OnPage: [C]ombines the function of a phone and messaging service with HIPAA-compliant security for a fantastic communication model in any healthcare setting. Healthcare is increasing realizing the penalties it pays by … Continued
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DevOps Trends 2017
Given the frequency with which IT discusses DevOps trends and developments, one could believe that the community has universally adopted its tenets and lessons. However, recent studies show that less than 5% of teams have adopted the precepts of DevOps exclusively and just over 50% said a quarter to half of their development groups have … Continued
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OnPage + ConnectWise Manage: The Dynamic Duo
OnPage and ConnectWise Manage have been helping MSPs for the past 2 years with faster incident resolution and improved response times. We’ve put together a whimsical e-book that walks you through the best way to use OnPage and ConnectWise Manage together to tackle: costs incurred from a lack of workflow automation slow response times and … Continued
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