How OnPage Supports
Patient and Family Engagement

OnPage facilitates patient and family engagement by offering features tailored to promote communication between patients, their family members, and healthcare providers. While healthcare providers typically initiate calls to patients, when necessary, patients may encounter difficulties reaching out to their healthcare providers. OnPage addresses this challenge with the following key features:

How It Works: Direct Communication

When patients need to connect with a physician on a live call, OnPage automates the process and includes escalation paths.

The process begins when a patient dials the care team’s dedicated line and is prompted to select a phone option to connect with an on-call physician on a live call. If the patient’s call is picked up, an on-call physician connects with the patient on a real-time call and tends to his health-related issues.

If the patient’s call is not answered by an on-call physician, the call is directed within an escalation group, consisting of care team members. In the unlikely case that all on-call physicians do not answer, the patient is then prompted to leave a voicemail with a callback number. The voicemail is escalated within the on-call team until addressed and responded to. The process concludes with the generation of detailed OnPage reports, audit trails and status updates.

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