Manages Alert Fatigue and Burnout
Digital on-call scheduling enables teams to better manage the burden of after-hours calls so that team members take turns being responsible for the company’s important IT functionality. Since responsibilities are rotated and are represented in the digital schedule, no one person is responsible for all IT outages and the workload is balanced and fair so alert fatigue and burnout are minimized.
When network interruptions, equipment failures or equipment problems arise, the cost of the ensuing downtime can be significant. Downtime can cost medium-sized enterprises as much as $1 million per year and large enterprises more than $60 million. By having a digital on-call scheduling system in place, IT teams can be assured that critical alerts will get immediate attention and be forwarded to the right on-call engineer to resolve the issue.
Enables Use of a Mobile Solution
By integrating the digital on-call scheduling platform with a mobile solution like a smartphone, managers can integrate on-call schedules to apps on responders’ smartphones, which will translate engineering issues into persistent and prominent alerts.
In addition, smartphone alerts can include a detailed message highlighting what technology issue the team is facing, unlike communications from pager systems.
Alerts Aren’t Missed if a Team Member Isn’t Available
Alerts can escalate to the next engineer on call if the primary on-call engineer is unavailable. By including an escalation component to the on-call schedule, managers can ensure that alerts are never missed.