What Is Digital On-Call Scheduling?

Manages Alert Fatigue and Burnout

Digital on-call scheduling enables teams to better manage the burden of after-hours calls so that team members take turns being responsible for the company’s important IT functionality. Since responsibilities are rotated and represented in the digital schedule, no one person is responsible for all IT outages, and the workload is balanced and fair so alert fatigue and burnout are minimized.

Minimizes Downtime

When network interruptions, equipment failures or equipment problems arise, the cost of the ensuing downtime can be significant. Downtime can cost medium-sized enterprises as much as $1 million per year and $60 million for large enterprises, respectively. By having a digital on-call scheduling system in place, IT teams can rest assured that critical alerts get immediate attention and are forwarded to the right on-call engineer to resolve the issue. 

Enables Use of a Mobile Solution

By combining the digital on-call scheduling platform with a mobile solution, such as a smartphone pager, managers can integrate on-call schedules with alerting apps on responders’ smartphones. This integration translates engineering issues into persistent and prominent mobile alerts.

Unlike traditional pager communications, IT teams can securely attach files to pager app messages to give on-call engineers more information about a critical incident.

On-call schedule exceptions come in handy when a user needs to switch on-call assignments with another user for a specific time frame or when a system administrator wants to make an exception to a recurring schedule for a date range. Once a schedule exception has ended, on-call schedules revert back to their original configurations. Schedule exceptions are now available on OnPage’s Enterprise Gold subscription.