WHITE PAPER : Stakeholder Management for IT Teams
When important parts of the IT stack fail, engineers often view stakeholder management as simply a form of risk management. IT teams feel they need to keep others informed so teams are kept in the loop.
But our newest whitepaper Stakeholder Management for IT Teams highlights how stakeholder management is really a key component of effective IT incident management. By adopting a robust stakeholder management program:
- IT teams let management get insights into the frequency of high-priority issues
- Marketing and sales teams can easily update customer facing portals when issues occur
- Dispersed teams can immediately learn of incidents and do their part to expedite resolutions
- Team communications and empathy improves
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