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2019 Incident Management Trends Report

The 2019 Incident Management Trends report is based on a survey of IT and MSP professionals conducted by OnPage in February-March 2019.

Findings in this report include:

  • IT and MSP top challenges
  • Ticketing platform usage
  • Number of critical incidents reported in the last 12 months
  • Approaches to incident management communications
  • Time to response metrics

Find out how your incident management processes and results compare to those of your colleagues. Download your copy of the report today.

2019 Incident Management Trends report cover