OnPage incident management

Real-Time Insights

The reporting dashboard provides quick, real-time views into the number of messages received each day, the top responders and the method used to respond (i.e., OnPage smartphone app, email, etc.). With these insights, managers can better estimate workloads and resources. They can also determine which team members are spending the most time responding to issues and reassign upcoming incident management to others to provide relief.

get real-time insights with OnPage

Audit Trails

Team members get instant visibility on incident notifications, escalations, and acknowledgment with time-stamped audit trails to ensure that each incident is being managed appropriately and effectively. This report shows the subject of the alert message, when it was created, who responded and when they responded.

 

OnPage allws you to manage workloads with detailed message audit trails and designs workflows

Downloadable Reports

Post Incident Reviews (PIR) and post-mortem meetings are now easier to prepare with downloadable reports of incident alert management metrics. Teams can review the data, discuss and discover any issues and correct them to help teams improve incident alert performance.

Data includes each alert sent, the number of incidents, a record of time-stamped responses received and missed alerts, groups and team members involved, and more. Post-mortem reporting makes it easy to review current or historical incident response to identify workflow pitfalls, areas where the process is not being followed correctly or HR issues.  Reports and charts can also reveal if there are team members who are taking too much of the burden of responding to incidents, providing opportunities to balance responsibilities among others to keep everyone motivated.

Access graphical representations of the data and manipulate data tables to gain insights with Onpage

See OnPage in action.

Learn more about post-mortem reporting, escalation policies, and on-call scheduling. Request a demo.

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