What is ITSM and how Does OnPage fit in?

IT service management (ITSM) refers to the entirety of activities, processes and supporting procedures taken on by IT teams. These activities are performed by teams in order to plan, design, deliver, operate and control the information technology (IT) services offered to customers. In other words, ITSM is the management of end-to-end IT services for clients.

Clearly, ITSM plays an important role in the day-to-day activities of IT professionals. However, despite this importance, IT teams are often unable to meet SLAs due to inefficient workflows, lack of team collaboration and automation.

OnPage fosters team collaboration and automates the alerting process. OnPage’s incident alert management platform serves IT teams by incorporating ITSM alerts and incident management into their existing ITSM ecosystems. OnPage aids with faster incident resolution and uses real-time reporting to gain insights into alert volume and incident responder workloads.

Complete OnPage System


Effective ITSM Modernization Needs

Alert Engine

Escalation Manager

Postmortem Reporting

ITSM Alert Resources

Enhance ITSM with Critical Alerting

MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However, their performance is measured by how effectively they manage customers and meet SLAs.

In our latest guide, Enhance ITSM with Critical Alerting  we take a look into the world of ITSM and …

  • Provide statistics on modern IT teams’ performance
  • Call out the problems impeding effective ITSM
  • Offer solutions to combat ineffective ITSM
  • Showcase the importance of adding incident alert management tools to your ITSM tool stack

Fill out the form to download:

Enhance ITSM with Critical Alerting whitepaper

Modernizing ITSM

ITSM defines success as solving problems quickly. Challenging this success is that IT lives in stacks, solutions aren’t integrated, metrics are all over the place and there is little consensus about how to manage incident resolution.

In our guide, we delve into how ITSM teams can modernize and prepare themselves for the future by:

  • Further understanding the role of ITSM in today’s IT infrastructure
  • Highlighting the role of collaboration in ITSM success
  • Discussing the impact of effective ITSM

Fill out the form to download:

Modernizing ITSM whitepaper