White Paper: SLAs and IT Modernization
Are you SLAcking?
IT managers live and die by the SLAs they create. Are their teams able to keep technologies up and running? Are key customers satisfied with service levels? If the answer to either of these two questions is no, then IT teams might be SLAcking.
In our newest white paper, we delve into how IT teams can improve their adherence to SLAs through a mix of tools and practices such as::
- Looking into the root cause of issues as opposed to what the team ‘thinks‘ went wrong
- Fine tuning alerts to make them an actionable part of SLAs
- Making SLAs a team effort
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