FAQs

    • What is OnPage priority messaging?

      OnPage is a virtual pager application for iPhone, Android and Blackberry smartphones. Our pager replacement application combines the urgency and simplicity of a pager with the convenience and advanced functionality of your smartphone.

    • Who Uses OnPage?

      Both individuals and organizations rely on OnPage for immediate and emergency notification. OnPage is the trusted critical incident management tool for thousands of healthcare, IT, Internet of Things, emergency, financial, and media organizations.

    • I am a new user, how do I get an OnPage ID?

      You can register directly from your smartphone. Download the OnPage app from your App Store. Once installed, open the OnPage application and select “I’m new to OnPage”. Fill out the registration form with the required information and create your own OnPage ID. Your OnPage ID will become your pager number with the OnPage service so it’s important to pick an easy, memorable ID. If you will be sent OnPage messages via telephone, we suggest you pick a numeric OnPage ID.

    • How can people send me OnPage messages?

      1. Email: [email protected]
      2. Phone: 1-855-2-ONPAGE (266-7243) or one of the OnPage global access numbers
      3. From the OnPage app

    • How do I start receiving OnPage messages on my Smartphone?

      Receiving OnPage messages on your Smartphone is as easy as installing the OnPage application and signing up for your OnPage ID, then making sure that the important people in your life know how they can reach you.

    • Can I reply to OnPage messages I receive?

      Yes, users can reply with either pre-defined responses or free text.

    • Can I send a message to multiple OnPage users?

      Yes! When composing a new message from the app or email, simply separate each OnPage ID by a semicolon (example by email: [email protected]; [email protected]).

    • Can the sender find out the status of the message sent?

      Yes, when a message is sent via email or the OnPage app, OnPage communicates back to the sender when a message is received, read and replied to from your smartphone.

    • Will the sender get status notifications for messages sent via the OnPage telephone service?

      At this time, telephone notifications are not offered. If notification is important, send messages via the app or email. Sender will receive delivered, read and replied status notifications.

    • Do I need to give out my cell phone number or email in order to receive a page?

      No, when you register for an OnPage account you’ll choose a unique OnPage ID so your mobile phone number and email remain private.

    • Can OnPage be used as a pager replacement?

      Yes, the OnPage application adds the functionality of a pager to your smartphone, providing you with the urgency and simplicity of the traditional pager combined with the convenience and advanced functionality of your smartphone.

    • Can I ignore an OnPage alert?

      OnPage will continuously alert you until a message is acknowledged and read.

    • Is there an audit trail of the messages and their receipts?

      OnPage Enterprise plans provide a complete audit trail including delivery, read, and reply confirmations.

    • Does OnPage support non-Latin Text?

      At this time, OnPage only supports Latin text input.

    • Can I use OnPage on my smartphone while I’m at the hospital?

      Yes, subject to the hospital policies. OnPage is available wherever you have either cellular or Wi-Fi coverage.

    • Is it safe to use my smartphone while I am at the hospital?

      Yes, subject to the hospital policies. A study by Mayo Clinic researchers dispels the notion that using mobile phones at a health care facility is unsafe. A Mayo Clinic team in Rochester performed 300 tests with two cell phones, each with different technologies and carriers, and 192 medical devices. None of the tests revealed any type of interference with the medical devices.

    • Where are OnPage messages stored?

      OnPage creates a dedicated inbox in the OnPage app. Messages can be viewed, deleted, and archived (coming soon) in the application inbox.

    • On which smartphones does OnPage work?

      OnPage is available for iPhone, Android and Blackberry devices. (At this time, we support Blackberry version 4.5 and higher, except for BB10).

    • I have downloaded the OnPage app to my Blackberry, where do I find it?

      If you are using version 4.6 or higher, you can find the OnPage app in your Download folder. You can move it to your Home folder by clicking on the BlackBerry Menu key and selecting “Move to Folder”. If you are using version 4.5, the OnPage app will be either on your Home screen or in the Application folder.

    • What happens if my smartphone battery dies, I’m out of coverage, or my smartphone is turned off?

      OnPage messages will be received when the device is powered back on, no matter how long the smartphone was unavailable.

    • What happens if my smartphone is on, but the OnPage app profile is set to "Pager Off"?

      OnPage messages will not be delivered and senders will be notified that your current status is “Pager off”.

    • What happens if I get a new smartphone?

      OnPage is fully portable. Just download and install the OnPage application to the new smartphone and login with your OnPage ID and password. You can install the OnPage app on any supported device at no additional cost or hassle.

    • If my smartphone is on silent, will I still hear the OnPage alert?

      On Android and Blackberry devices, OnPage bypasses the smartphone profile, allowing OnPage messages to be heard when other message types are not. On an iPhone, since the silent switch is not overrideable, no audible alert will occur.

    • Is there a fee for the OnPage service?

      OnPage charges a fixed monthly fee with no hidden costs. Pricing plans are available to meet your specific messaging needs.

    • Can I send and receive OnPage messages even when SMS and voice service do not work?

      Yes. OnPage uses the data channel, while SMS utilizes the voice channel. SMS messages are sometimes delayed or completely lost when the cellular network is experiencing high load or congestion, both of which may occur during an emergency situation.

    • Are OnPage messages subject to additional charges from my wireless network provider?

      No. As opposed to SMS, the OnPage application is using the data channel

    • What if the cellular signal is weak or if there is no cellular coverage?

      Most smartphones can take advantage of a Wi‐Fi signal to complement the cellular signal. As long as the smartphone has internet access via Wi‐Fi, OnPage can deliver the message.

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