What’s HIPAA-Compliant Texting

HIPAA-compliant texting applications are solutions that physicians, nurses and hospital employees use to exchange protected health information (PHI). A HIPAA-compliant texting app enables healthcare employees to send messages that contain identifying patient information.

Consequences of Not Using a HIPAA-Compliant Texting App

Failure to use a HIPAA-compliant texting app when sending messages to hospital colleagues can constitute a HIPAA fine. Indeed, HIPAA officials have cited health facilities for exchanging protected patient information that was neither encrypted nor password protected. When a HIPAA fine is instituted, the fine can reach several million dollars.

The mandate to protect patient privacy was set into effect by Congress with the 1996 Health Insurance Portability and Accountability Act (HIPAA) that decreed the importance of maintaining patient privacy and ensured its protection.

Since 2013, HIPAA-compliant messaging has gained even more importance as the 2013 legislation increased privacy and security protection for individuals’ personal health. The legislation also increased the penalty for breaches and penalties for noncompliance based on the level of negligence, with a maximum penalty of $1.5 million per violation.

Hospitals are increasingly realizing that exchange of PHI via pagers risks a HIPAA violation and can incur a significant fine. By exchanging PHI via pagers and not through a HIPAA-compliant texting app, sensitive patient information can be accessed by unauthorized third parties and be used to defraud patients and their healthcare providers.

Modern healthcare institutions are moving toward a HIPAA compliant texting solution that provides secure messaging and upholds the mandates of HIPAA.

How Do You Maintain HIPAA-Compliant Texting?

Use of a secure texting solution is required when the physician or nurse sends a text or message containing patient information, care instructions or other relevant patient information. When this type of patient information is sent, the content of the message must be both secure and encrypted.

When hospitals and clinics introduce secure texting into their organization, they must maintain reasonable and appropriate administrative, technical and physical safeguards for protecting e-PHI. The Department of Health and Human Services further spells this out when it states that organizations must:

  • Ensure the confidentiality, integrity, and availability of all electronic protected health information which is created, received, maintained or transmitted.
  • Protect against any reasonably anticipated threats or hazards to the security or integrity of this information.
  • Protect against any reasonably anticipated uses or disclosures of this information.
  • Have a method for remote wipe of patient information from the HIPAA-compliant texting app if the app is lost or stolen
  • Ensure compliance by users of the information.

secure hospital communication

Secure texting app for hospitals and clinics

  • The OnPage HIPAA-compliant texting app enables healthcare providers to easily communicate via encrypted and secure text communication with their employees as well as each other.
  • Create and manage escalation policies
  • OnPage, intelligent alerts cut through the noise by bringing critical alerts to the forefront and continuing for up to 8 hours until acknowledged.
  • Audit Trails allow you to track messages with SENT, DELIVERED and READ receipts.
  • Every group gets their preferred, on-call rotation with on-call scheduling for multiple individuals without limitation to location.
  • Add images and voice attachments to your text messages to convey more information, allowing for more informed decisions.
  • Mute OnPage when you are off duty and do not want to receive alerts.
  • Ability to remotely wipe sensitive patient information
  • Ability to override the silent switch on all devices.

e-Book: 8 HIPAA Compliant Texting Myths Dispelled

When healthcare personnel embrace HIPAA-compliant texting, their offices will see benefits such as improved security of patient information, better patient outcomes and stronger communications.

Our whitepaper The Benefits of HIPAA-Compliant Texting looks into these advantages as well as investigating details such as:

  • Why pagers are insufficient?
  • What is required for HIPAA-compliant texting?
  • Further advantages of HIPAA-compliant messaging

8 HIPAA compliant messaging myths dispelled

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COVID response

Accelerate healthcare response by securing and simplifying communication workflows for care teams. With OnPage, healthcare organizations can schedule clinicians on a digital scheduler and route critical notifications to the right on-call care professional, all while meeting HIPAA-compliance regulations.


Hear what other have to say about us ...

Miguel A. Cano, MD, FACOG
Adventist Health Center

Susan E. Moynihan, MD
North Shore Physicians Group