What is Business Continuity Planning?
Business continuity planning (BCP) empowers organizations to become better equipped to face disruption attributed to natural disasters, geopolitical issues, IT outages and security breaches. It ensures greater resiliency and minimizes the effect of disruption during times of crisis.
The key steps for planning your emergency and disaster communication plan, a critical element for BCP, are listed below:
–> Assign a coordinator in every department to facilitate business continuity
–> Establish effective protocols and rules for every critical business process
–> Assign escalation policy to ensure no alert is missed
–> Identify business-critical activities and prioritize their remediation
–> Mass notify employees, customers, vendors and all stakeholders involved
Add Mass Notifications to Your Business Continuity Plan
OnPage BlastIT helps organizations enhance their current emergency communication management plan and streamline effective communications not just with the response team but also with employees, vendors and clients in times of crisis or whenever urgent, mass notification is needed.
See BlastIT in Action:
Add Critical Alerting for Recovery Teams
Organizations need to adopt the right set of tools and procedures to reduce the impact of business disruption.
During times of crisis, IT teams get inundated with alerts from various sources including, phone and email. Alerts that don’t provide any context into event severity can further deteriorate business processes. At its core, alert noise equates to missed notifications and prolonged resolution times.
OnPage provides distinguishable high-priority alerts. Teams will always know the severity of alerts in order to better prioritize their response plan. OnPage also provides on-call rotations and escalations. Web console administrators can select or task IT engineers while creating “turns” if the first person is unavailable.
Notify a Designated Responder With Live Call Routing
Live call routing effectiveness is attributed to its automation. “Turns” or on-call assignments are created with OnPage’s automated scheduler, ensuring that the right responder receives the urgent call.
The process begins when an employee calls a dedicated OnPage number, in an effort to connect to a designated responder. Based on the automated schedule, the on-call designated responder receives the call on his cellphone. If answered, the responder connects on a live call with the caller, ensuring that his or her problems are resolved promptly.
If not answered, the call is then escalated to the on-call group consisting of pre-defined designated responders. In the unlikely case that all on-call members don’t answer, the caller is then prompted to leave a callback number and/or voicemail. This way, all members become aware of the caller’s urgent issues.
Features of Live Call Routing
Simplify the process for employees to reach first responders through a single contact number.
Automation and Escalation
OnPage’s automation and escalation policy ensures the call is sent to the first designated responder. Escalate the call to the next on-call responder if the first is unavailable.
Ensure 24x7 Coverage
Streamline after-hours communication during times of crisis, allowing employees to leave a callback number and/or voicemail and assign priority levels. These voicemails follow a pre-defined escalation path until resolved.
Support Multiple Languages
Enable personalized, automated greetings and bilingual phone trees. This is a must-have for global organizations.
Global Access Numbers
Enable global employees to reach and connect with responders through one, single global access number.