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The Challenges of Using Email for Critical Alerting

When a critical system is down, IT teams must immediately take action to minimize downtimes and ensure continuous business operations. Unfortunately, many teams still rely on email, contact centers, pagers and messaging for incident alerting.

These methods of communication are insufficient during critical incidents considering they lack urgency, fail to catch the attention of on-call tech, lack routing automation and get buried in a cluttered inbox. So, no matter how vigilant IT engineers are, they frequently miss alerts delivered through these channels, resulting in delayed response to urgent issues.

Image of stressed IT engineer with too many emails, understanding that email is insufficient for incident alerting

How OnPage Optimizes Network Monitoring Tools

During critical incidents, it is imperative that the right on-call engineers are immediately mobilized. So, teams must invest in a solution that ensures that critical incident alerts rise above the clutter and effectively grab the attention of incident responders.

OnPage’s high-priority alerts are automatically routed to the on-call engineer’s mobile device as a loud, distinguishable push notification, as soon as your existing monitoring tools detect an issue.

With multi-channel notifications, on-call management, audit trails and easy integration with ticketing, monitoring, chat ops, etc., OnPage ensures that no critical message or notification goes unnoticed and incident resolution happens faster.

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Tour OnPage’s Incident Alert Management Solution!🚀

OnPage’s Role from Incident Initiation to Resolution.

Built around the incident resolution life cycle, OnPage helps IT teams reduce downtime and costs while improving coordination and performance. Discover how OnPage’s incident alert management system automates and accelerates the critical event management process:

An infographic illustrating how OnPage's comprehensive incident alert management system integrates with several monitoring, ticketing and remote monitoring solutions to promptly alert the right teams/service owners.

Don’t Just Take Our Word For It

See what OnPage users say on trusted review platforms.

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Step-by-Step | Incident Alert Management System

  • 1. Incident Occurs - Integrations

  • 2. Organize Teams - On-Call Scheduler

  • 3. Automate Notifications - Escalation Policy

  • 4. Team Gets Notified - Secure Alerting and Collaboration

  • 5. Team Takes Action - High/Low-Priority Messaging

    Priority Selection, high-priority and low-priority alerts
  • 6. Alert Status - Audit Trails and Message Failover Reports

Continuous Industry Success

OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!

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