The Challenges of Using Email for Critical Alerting
When a critical system is down, IT teams must immediately take action to minimize downtimes and ensure continuous business operations. Unfortunately, many teams still rely on email, contact centers, pagers and messaging for incident alerting.
These methods of communication are insufficient during critical incidents considering they lack urgency, fail to catch the attention of on-call tech, lack routing automation and get buried in a cluttered inbox. So, no matter how vigilant IT engineers are, they frequently miss alerts delivered through these channels, resulting in delayed response to urgent issues.