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Automated Incident Management

Detect, address and resolve critical events in a fast,
efficient manner.

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What Is Automated Incident Management?

Automated incident management ensures that critical events are
detected, addressed and resolved in a fast, efficient manner.
Lacking automation in the workplace results in disjointed
communication and poor coordination across ITOps teams.
Without automation, siloed teams cannot view real-time incident
statuses and are uninformed of what is still required to resolve
the critical event.

Benefits of Automated Response

Aligning departments, processes and tools significantly
reduces mean time to repair (MTTR). Through automated
incident management, ITOps teams can effectively collaborate
to combat time-sensitive issues and assure that IT environments are operating normally.

Automate Incident Management to Reduce MTTR

Designed for the IT industry, OnPage’s incident alerting system automates the incident detection-to-resolution process and allows teams to reach new levels of operation efficiency. Streamline incident management and alert the right person at the right time. Shorten time to resolution with alerting that gets attention. Automatically escalate alerts for better team collaboration.

Frictionless On-Call Management

Streamline and digitize the process of adding members
of the engineering staff to the on-call schedule. Establish
escalation policies and routing rules to automatically escalate
incidents to the right on-call staff. Democratize the process of
schedule creation, knowing there is a continuous, error
-free coverage when schedules are populated incorrectly.
Introduce accountability to the process and ensure that
employees take ownership of their actions.

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Automation in Live Call

In certain situations, it makes good business sense to offer customers direct access to the on-call IT staff when an incident occurs. Users can call on a 24×7 available dedicated phone number that connects to OnPage’s incident management system, and the call automatically delivers to the on-call responder. If the first responder doesn’t respond, the call automatically escalates to the next responder.

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Automation Drives Accountability and Decision Making

Automation in incident management allows organizations to harness the power of data and gain powerful insights from it. During the incident, users gain real-time views into the incident resolution progress and response times. After an issue is resolved, incident managers can access detailed incident reports and uncover potential gaps in incident handling. OnPage takes the guesswork out of decision-making with increased visibility into a team’s performance across the incident lifecycle.

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Integrate and Automate Systems

Deliver uninterrupted digital experiences and accelerate software delivery
by integrating OnPage’s incident alerting tools with leading solutions across
ITSM, monitoring, cybersecurity, etc.

OnPage can be easily plugged into any system through email, webhooks and
custom APIs, allowing organizations to automate incident response at scale.