Trends in IT Ops for 2018

While ITOps have traditionally focused on server up-time and minimizing the impact of software changes, the current trend is towards ITOps focusing on improving customer service.

In an era where any company is but a YouTube video away from ridicule, it is important that ITOps provide high quality customer service. Our newest e-book looks into how ITOps teams can improve customer service by providing:

  • Monitoring and alerting – Avoid trouble spots before customers call in by ensuring proper monitoring and alerting of the stack.
  • SLAs – From the beginning let customers know the typical level of service they can expect and when you’ll get back to them.
  • Ticketing – Automatically create tickets for issues when customers call in

Fill out the form to read the startling results: