Using Email is not Incident Management
Using emails to escalate alerts? Oh wait… you can’t!
E-mails are still used to manage incidents because MSPs think it’s a “paid for” technology and a cheap resource that’s easy to use. But easy isn’t always best…or even appropriate.
Find out why using emails to manage incidents is harming your MSP. In our latest white paper we detail:
- 5 reasons why email is not the answer
- 6 steps to better handle your clients issues
- tricks to resolve incidents faster and automate your processes