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When incidents occur, you need a streamlined method to rapidly disseminate information to relevant teams. To build a robust outage communication workflow, firms should consider deploying a comprehensive incident alerting solution that can cover all sides of their communication needs.

This eBook provides insight into some of the best practices to communicate with the incident response team, employees and stakeholders, such as customers and vendors.

Download below to discover more:

eBook: Best Practices for Outage Communication

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Incident Response Methodology

Incident Response Methodology

Incident Response Methodology plays significantly into how quickly the issue is resolved. The cause of the outage could be the result of a network configuration change, software upgrade, scheduled maintenance, surge capacity failure or simply a code change. Any one of these issues could cause hours of downtime. Knowing that an hour of IT downtime can easily cost over $100,000, it is important for every IT team to have a preconfigured, well-considered incident response plan to minimize downtime and keep key stakeholders informed.

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Add Critical Alerting to Incident Response

Organizations need to empower their front-line incident response team and subject-matter with technology that enables them to have an orchestrated response to an incident.

There are multiple communication challenges that can hamper a successful outage resolution. Think about all the channels you can communicate on. Think about the various teams that need to be looped into the conversation, and different pieces of information that they may need. Think about how would you keep an audit of every action being taken, or each recipient’s response time. Consider how would you keep your internal stakeholders informed, and how would you send out only relevant information to vendors or customers.

OnPage enables organizations to build a robust outage communication workflow, by providing a comprehensive incident alerting solution, that covers all sides of the communication needs.

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