When you get a critical alert or an urgent ticket needs to be attended to, what is your workflow?

Does your workflow involve forwarding phone lines to the on-call person’s cell phone for the night, or pushing emails to incident responders?

This is the worst way to handle alerting about the incident.

in our latest e-book we look into alleviating the stresses of ineffective workflows and human error by implementing:

• Alert automation
• Smarter workflows
• A digital on-call shift scheduler

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