Trends in MSP Operations: Analyzing Trends Around Downtime Causing Incidents

In the highly competitive world of MSPs, downtime significantly impacts a clients ability to achieve efficiency and profitability. Critical alerting and business intelligence can improve an MSPs ability to respond to their clients’ critical issues. Yet many companies are not on board.

Our recent survey painted the picture of a IT world where:

  • 65% of teams miss alerts at least 10% of the time or more
  • Only a quarter of teams have any sort of automation for scheduling individuals or teams when critical IT events occur
  • Almost 70% of respondents lack business intelligence tools to analyze their business performance

How does your MSP measure up?

Fill out the form to read the startling results: