Providing after-hours support doesn’t have to be painful. A lot of the support issues that come in can be worked on in a quick and efficient manner if necessary processes are automated and recorded.

This ebook serves to showcase some helpful tips and tricks for automating workflows that can speed up the processes of incident management.

In our e-book we look at:

• Setting up alerts to go off when tickets are created
• Notifying customers through out the incident resolution process
• Ways to enrich tickets for posterity

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