What Customers Are Saying ...
Whenever we get P1 or P2, we instantly get notifications on OnPage. This helps us immensely as we can’t check emails all the time. We get the message immediately after the customer raises high-priority incidents on the OnPage App.
It’s rare to find a SaaS product that does exactly what is advertised, and OnPage does just that. We were looking for a solution to replace physical pagers that brought inconsistencies and reliability issues, and OnPage has allowed us to do that. No more missed pages, plus we also gain the ability to escalate alerts.
We’ve been using OnPage at our organization that has over 1500 medical providers for several years. It serves as a channel for transmitting after-hours messages from our service to the on-call physician. My physicians appreciate the app’s reliability, accuracy, and ease of use.
I’m part of a three-person 24×5 team. Since we’re tied to service level agreements (SLAs) on response time, we need the pager app to be timely in message delivery. OnPage is always timely and secure.
OnPage is a very easy and reliable service to use. OnPage quickly enabled us to set up alerts from our monitoring system (SolarWinds).
It’s a secure and easy-to-use HIPAA-compliant platform for messaging clinical staff about sensitive PHC. It’s simple enough for non-tech native users to access it with ease.
OnPage rings at a set volume no matter what my phone ringer volume is set to. It’s loud and distinct enough that it can be heard clearly and never fails to wake me up.
Our after-hours help desk phone transfers callers to our OnPage dedicated phone number with a voicemail message. Unlike pagers, OnPage allows us to receive a message in the app from the caller.
OnPage allows us to provide mission-critical alerting after business hours. Workflows are able to be established to make sure alerts are handled appropriately and timely.
It is a great, reliable service. They are upfront with any issues and are very quick to resolve them. In the past few years, we have never missed a page due to OnPage.
Our after-hours staff have loved the simplicity for alerting of after-hours support calls. We use OnPage for all of our server reporting alerts.
Our team leans heavily on Autotask as our PSA. OnPage integrates well, allowing our team to control when notifications come in.
OnPage can override the do not disturb feature on my iPhone. I’m not aware of any other product that can do that. It is 100% reliable. I’ve never missed an alert from OnPage.
The problem we solved was alerts going unnoticed for a long time. OnPage allowed instant recognition of issues as soon as they happened.
We are a telecom company and need to have 24-hour support. OnPage has eliminated our need for an answering service. Customers simply call our main number and leave an emergency message.
The instant notification capability and the ConnectWise integration is awesome! With the ability to instantly respond to a service ticket, we can more effectively communicate with our clients.
It’s an app that works as a beeper. Now, I don’t have to be texted when I’m on-call. I’m glad OnPage added the feature to override DND.
I really like how the OnPage app works. It allows us to receive our alerts in a timely fashion so that we can provide our customers with the best support possible.
It is highly effective, and does what it is intended to do – notify me when critical service requests come in.
With OnPage, I no longer have to carry a pager. I stopped my pager service last year and barely remember what it was like using a traditional pager.
Instead of carrying a physical pager, I continue to use my existing phone. I’m able to page colleagues directly rather than hoping they will pick up a text.
The best thing I like about OnPage is that it does its job well. By using OnPage, my client can get a hold of me in a fast and reliable fashion.
OnPage alerts me when needed. I have never missed another critical page.
OnPage is easy to use, serves its purpose well, and customer service is excellent. I called at 9 p.m. on a weeknight for a technical issue, and my call was returned very shortly after.
It’s much faster than my previous platform. Sign out and communication capability is also very helpful with the rest of my team. I recommend OnPage to other hospitalist practices.
OnPage is awesome to use in movie studios. We use it to send people notifications about certain tasks. We never had any interference using it and we are very happy with it.
Previous alerting was email only and many alerts got lost in the clutter of a messy inbox. OnPage put critical alerts in plain sight so we can focus on important issues as they arise.