Want to elevate your Slack messages?
OnPage secure messaging and Incident Alert Management System is used by IT, DevOps, MSPs and Healthcare professionals. We ensure that important notifications get to the right person at the right time.
By integrating with Slack, users can send a critical message from the Slack thread to an OnPage user as an urgent message with Alert-Until-Read notifications. The recipient can then answer and have their response immediately integrated into the Slack channel. Conversations are thus enhanced and issue resolution is expedited. Setting up the Slack/OnPage integration is easy and effortless, allowing important exchanges to begin almost instantly. OnPage application requires a paid account but also has a free trial period.
Use Case - Elevate critical messages right from the Slack thread!
If a Slack conversation between users identifies an important IT issue, one of the engineers can reach out for help by contacting the engineer on-call or a subject matter expert by trying into the Slack thread, the OnPage command:
/onpage The servers are down @johnlobb
The relevant individual is then alerted on the OnPage app on their smartphone and is now aware of the issue. If however, the engineer that was alerted is not available, the OnPage algorithm will escalate the alert and send to the next person on-call. Once alerted, the engineer can now address the important issue or start a conversation on a separate Slack channel away from the noise of the regular conversation.
Simply follow these steps to add OnPage to Slack
- Go to https://slack.onpage.com and login using your OnPage Dispatcher credentials.
- Click on the “add to Slack” button and authorize the OnPage Application.
- Type slash command /onpage help in Slack to get more usage instructions.
- Start communicating with Slack and elevate critical conversations to OnPage.
5 Ways to Enhance Slack through Critical Alerting
We live in a world of Slack messages and alert notifications and if you work in IT, you probably are buried in an avalanche of alerts!
In our latest whitepaper 5 Ways to Enhance Slack through Critical Alerting, we detail ways you and your team can better manage your critical alerts. These are methods such as:
> Integrating separate Slack channels
> Creating alternative workflows to include critical alerts in Slack
> Improving management of signal to noise
That way, you can make sure your critical alerts don’t get buried and your team’s Slack messaging can easily flow into resolving important issues.