Use Case: Elevate Critical Messages Right From the Slack Thread!
If a Slack conversation between users identifies an important IT issue, one of the engineers can reach out for help by contacting the engineer on call or a subject matter expert by trying into the thread, the OnPage command:
/onpage The servers are down @johnlobb
The relevant individual is then alerted on the OnPage app on their smartphone and is now aware of the issue. However, if the engineer that was alerted is not available, the OnPage algorithm will escalate the alert and send it to the next person on call. Once alerted, the engineer can now address the important issue or start a conversation on a separate Slack channel away from the noise of the regular conversation.