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Keep Infrastructure Operational

One of the key requirements in running a successful retail business is keeping IT infrastructures operational. However, this perfect world is far from reality. There are inevitable outages in point of sale (POS) systems, payment gateways and website functionalities. These incidents can affect eCommerce and retail organizations of all sizes.

OnPage enables retailers to accelerate alert response when an incident is detected. OnPage’s IT service alerting (ITSA) system provides alert escalations, redundancies, intelligent scheduling and Alert-Until-Read capabilities to accelerate incident detection and remediation.

eCommerce and Retail

eCommerce and Retail

Minimize Disruption in Freight Transportation

Disruption in freight transportation, such as truck breakdowns, can have widespread consequences for eCommerce and retail organizations. Shipment delays disrupt supply chain processes and impact the customer experience. Every minute lost in freight transportation leads to millions in lost revenue for large retailers.

OnPage’s dedicated lines with live call routing allows drivers to instantly connect with on-call responders and discuss prolonged delivery times. The logistics planning team leverages incident information to adjust their operations and minimize losses.

Keep Employees, Customers and Other Stakeholders Informed

IT infrastructure failures, cybersecurity incidents and criminal activities pose a direct threat to business continuity. Critical business disruptions result in revenue losses for eCommerce and retail platforms.

BlastIT, OnPage’s mass notification system, helps organizations enhance their current emergency communication management plan and streamline effective communications not just with the response team but also with employees, vendors and customers in times of crisis.