What Are Dedicated Lines?
A dedicated line is a dedicated, exclusive phone number acquired from OnPage that connects to OnPage’s powerful on-call management and critical alerting system. The feature enhances incoming calls through automation, and it elevates voicemails and missed notifications to the on-call staff’s OnPage application. Voicemails can also be transcribed to text for convenience and privacy.
The OnPage system ensures that calls are answered promptly. The incoming calls, SMS and voicemails follow on-call schedules and routing policies, and notifications get delivered as loud, distinguishable alerts.
Organizations adopt dedicated lines powered by OnPage’s patented, award-winning technology to drive best practices in customer service. Through the dedicated line feature, callers gain uninterrupted access to their on-call staff, and organizations continue to deliver exceptional customer experience.