What Are Dedicated Lines?
A dedicated line is a dedicated, exclusive phone number acquired from OnPage that connects to OnPage’s powerful on-call management and critical alerting system. The feature enhances incoming calls through automation, and it elevates voicemails and missed notifications to the on-call staff’s OnPage application.
The OnPage system ensures that calls are answered promptly. The incoming calls, SMS and voicemails follow on-call schedules and routing policies, and notifications get delivered as loud, distinguishable alerts.
Organizations adopt dedicated lines powered by OnPage’s patented, award-winning technology to drive best practices in customer service. Through the dedicated line feature, callers gain uninterrupted access to their on-call staff, and organizations continue to deliver exceptional customer experience.