OnPage incident management

OnPage Dedicated Lines

OnPage offers dedicated lines in clinical communication tool

What are dedicated lines?

OnPage dedicated line comes with the following benefits:

Provide bilingual communications or instructions to customers who call your organization

Enable business branding with personalized automated greeting

Simplify the process for customers to reach multiple individuals/groups/departments in a business through one number

Streamline after-hours communication, allowing customers to leave a call back number and/or voicemail

 

dedicated lines

Advantages of using dedicated lines

Advantages of using dedicated lines

Using OnPage Dedicated Lines feature facilitates better customer experience and ensures customer success. Allow customers to leave a voice mail that is routed directly to your OnPage application. Getting an instant notifications of customers issue enable you to address them immediately and show your customer that you really care.  Voice mail attachment are delivered through the same critical messaging technology to an OnPage account.

Use Cases

– Healthcare: a healthcare practice with a large number of Spanish-speaking patients uses Dedicated Lines to create bilingual instructions for patients calling in after hours

– Municipalities: departments use Dedicated Lines so citizens can report potential public endangerments to public welfare

– IT: IT infrastructure is down. Dedicated Lines are used by clients to immediately reach the business

 

mobile use cases

The Rates

Dedicated Line

With a Dedicated Line –

> Organizations can record their own greeting

> Set up a phone menu that lets clients directly “page” the person/department of their choice

> Recipients get a call back number

$300.00/year for up to 500 minutes per month.

Dedicated Line + Voice Mail

With a Dedicated Line + Voicemail –

> Organizations can record their own greeting

> Set up a phone menu that lets clients directly “page” the person/department of their choice

> Recipients get a call back number and a voicemail

$300.00/year for up to 500 minutes per month. + $7/month per user for the Voicemail feature

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