A dedicated line is a dedicated, exclusive phone number acquired from OnPage that connects to OnPage’s powerful on-call management and critical alerting system. The feature enhances incoming calls through automation, and it elevates voicemails and missed notifications to the on-call staff’s OnPage application. Voicemails can also be transcribed to text for convenience and privacy.

The OnPage system ensures that calls are answered promptly. The incoming calls, SMS and voicemails follow on-call schedules and routing policies, and notifications get delivered as loud, distinguishable alerts.

Organizations adopt dedicated lines powered by OnPage’s patented, award-winning technology to drive best practices in customer service. Through the dedicated line feature, callers gain uninterrupted access to their on-call staff, and organizations continue to deliver exceptional customer experience.

+ Clinics: Clinics provide a dedicated line to patients so they can leave a callback number or directly connect on a live call with the on-call physician. The callback number or voicemail gets delivered to the on-call physician who can then promptly follow up with the patient. The voicemail gets transcribed into text for care provider’s convenience.

+ Healthcare communication: Clinicians may use dedicated lines to request callback from on-call specialists. For instance, an ICU night shift doctor may leave a voicemail with a callback number for an on-call pulmonologist. 

+ Municipalities: Municipalities use dedicated lines so citizens can report potential dangers to public welfare. The incoming calls automatically route to the on-call staff, and voicemails and SMS get delivered as a high-priority notification.

+ IT Business Clients: Clients dial a dedicated line to immediately reach an on-call, after-hours engineer when their critical IT infrastructures fail.

+ Bilingual Health Services: A healthcare practice with a large number of Spanish-speaking patients uses dedicated lines to create bilingual phone instructions for after-hours assistance.

+ Midwives: Midwifery groups offer dedicated lines so patients can send an SMS text message to their care staff for immediate response. The SMS gets delivered to the on-call midwife’s phone app as a high-priority notification.