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Digitizing Clinical Communications

Per Spyglass Consulting Group, 73 percent of hospitals are embracing digital transformation to address the communication and collaboration requirements of today’s clinical professionals. Automated, modernized clinical communications ensure that care teams are always on the same page to provide unmatched patient care.

Why a Clinical Communications Platform?

Modern care teams require a modern solution to streamline clinical communication and collaboration workflows. In life-and-death situations, it is crucial that clinicians receive immediate notifications and clear messages that detail the Situation, Background, Assessment and Recommendation (SBAR) of an incident to deliver high-quality care.

Industry's Most Reliable Clinical Communications

The OnPage clinical communication and collaboration (CC&C) platform is effective, progressive, reliable and secure. OnPage’s complete CC&C system consists of a HIPAA-compliant mobile application and a web-based enterprise management console.

OnPage CC&C helps organizations improve the accountability and responsiveness of care teams, and it allows managers to set up fail-safe on-call schedules and escalation policies for alert redundancy.

OnPage provides historical and real-time incident reports for care team managers. With these insights, managers can better estimate on-call workloads and reassign upcoming incidents to others to minimize clinician burnout and fatigue.

Clinical Communications Platform

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The End of Outdated Alerting, the Start of Better Collaboration

 

OnPage’s clinical communications platform incorporates HIPAA-compliant messaging, team collaboration, fail-safe on-call scheduling, alert escalation and more into one user-centric system. Here are the five main components of the OnPage CC&C platform:

 

 

OnPage Features | Clinical Communications Platform

The Ultimate Clinical Communications Platform

 

Clinical Communications Platform

Core OnPage CC&C Capabilities:

  • Real-time HIPAA messaging and persistent mobile alerts
  • Unlimited push notifications that bypass the mute switch
  • Digital, fail-safe on-call schedules and rotations
  • Configurable escalation policies
  • Automated high or low-priority mobile alerts
  • Message file attachments for better team collaboration and response
  • Audit trails, presence statuses and post-incident reports
  • Scalable integrations with Amion and open source electronic health records
  • Live call routing and direct patient-physician communication
  • Better than pagers: Consolidate all alerts and messages on one mobile application

 OnPage Benefits | Clinical Communications Platform

Simplify On-Call Management

Eliminate the need to have a person check a paper, third-party passive schedule and send alerts manually. Facilities can use OnPage’s natively integrated, built-in web scheduler to create an equitable on-call workforce and automatically trigger mobile alerts to the right provider at the right time.

Fail-Safe Scheduling

Fail-safe is a design element that minimizes or eliminates the impact of a failure on applications, people and processes.

A fail-safe scheduler gives users peace of mind knowing there is continuous, error-free coverage when schedules are populated incorrectly. Fail-safe scheduling notifies the entire on-call team ensuring that no incident remains unanswered.

Clinical Communications Platform

Direct Patient-Physician Communications

Streamline after-hours patient-physician communications through OnPage’s dedicated lines with live call routing capabilities. Patients simply dial one dedicated number to directly reach on-call physicians on a live, real-time phone call. Direct access to on-call providers ensures that patient issues are attended to immediately.

Improve patient experience, mitigate human error and achieve ultimate patient satisfaction.

OnPage Is Perfect for All Healthcare Organizations

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Featured Capabilities and Integrations

 

Administrator-User Secure Communications

System administrators can communicate with on-call members directly on OnPage’s web management console. The complete administrator-user secure communications option enhances real-time communication and collaboration during critical patient situations.

OnPage-OpenEMR Integration

OnPage’s HIPAA-compliant platform now integrates with OpenEMR, a popular open-source electronic health records (EHRs) and medical practice management solution. The use cases enabled by the OpenEMR integration include the ability to continuously monitor a patient’s electronic medical record and trigger an alert to physicians and/or a care teams via the OnPage smartphone app.

Override Silent Switch on iOS and DND mode

OnPage is one of the very few communication platforms to override the silent switch on all smartphones. The latest software release ensures that all OnPage critical, high-priority alerts are heard regardless of the user’s device volume configurations or system settings.

Amion Integration

OnPage’s alerting capabilities integrate with Amion’s scheduling solution, allowing Amion users to automate the manual on-call process. The integration ensures that the right on-call physician automatically receives critical alerts to provide better patient care.

Healthcare organizations that use Amion can now give patients and staff instant 24/7 access to on-call physicians while eliminating the need (and costs!) for operators or dispatchers.

Clinical Communications Platform

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Clinical Communications Platform

Unmatched 24x7 OnPage Support

OnPage offers 24×7 support to all healthcare clients, ensuring that system administrators and care teams receive quality support services at any time. Users always receive immediate answers from a friendly and knowledgeable OnPage support staff.

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