If you want to run a 24×7 MSP, after-hours service is a fact of life! It’s not the most pleasant aspect of the job but with a few fixes, after-hours servicing can be a profitable, head-ache-free and organized enterprise.
In our e-book we look at:
- After hours policy changes around pricing
- Defining what an actual emergency is to customers
- Moving away from emails and texts to alert after-hours
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